FAQ
ASRock - RMA Claim Process
How to get RMA Claim from ASRock ASRock is a brand to manufacture Motherboards and its a worlds third largest motherboard manufacturing company. ASRock follow standard process to get RMA Claim and can be processed with repair or replacement. MBUZZ is ...
How to return wrongly received RMA from customer
RMA Received Wrongly MBUZZ is regionally expanding, Most of the customers are from UAE at the same time from out side UAE. And for sure customers are purchasing from other distributers as well and there is no restriction to do so.. In this document ...
Intel RMA Claim
Mbuzz is purchasing from "Multiple Distributer" However, We can claim from Intel. Please follow the below steps to apply RMA Claim from "INTEL". How to get Intel RMA Claim Click on Link (Intel). You will be entering to the page to Sign In ...
Enabling Auto Power-on Function in Liva Z3 (Celeron) Mini PC
Enabling auto turn-on function in Liva Z3 (Celeron) mini PC Solution To enable auto power on, we need to make some changes in the BIOS setting . Go to the Chipset menu in the BIOS setting From the chipset menu, select SOC Configuration In the SOC ...
Installing NVIDIA Drivers on Ubuntu
Ubuntu doesn't come with NVIDIA drivers installed by default as they are proprietary and closed-source. This means that you'll have issues like poor performance, displays not working, artifacts etc... while using the FOSS nouveau drivers. Graphical ...
AMD Ryzen AM4 Motherboard CPU Compatibility
For the AM4 Platform, AMD has been very generous when it comes to motherboard compatibility. A CPU launched in 2022, like the Ryzen 7 5800X3D, will work with an almost 6-year-old motherboard, like the ASRock X370 Pro, which was launched in early ...
ASUS RMA- PARTS ONLY
For Return Material Authorization for PARTS ONLY, we require the following information: Company name: Company address: City:State:Zip: Local Contact name: Local Phone number: Local Contacts Email address: Special instructions: Serial number of ...
ASUS RMA- Whole unit
For RMA for a WHOLE UNIT replacement, we require the following information: Company name: Company address: City: State: Zip: Local Contact name: Local Phone number: Local Contact's email address: Special instructions: Defective Serial number of unit: ...
Onsite Tech Request
RMA No: Case No: Delivered Date of RMA: Purpose of Onsite Tech Request: Will the Tech need Security Access for the Site? Yes or No Requested Onsite Date /Time: Has Security Access been set up? Yes or No Replacement Parts already at Site: Y/N Serial ...
What is a valid proof of purchase?
Proof of purchase is a copy of your receipt from the place you purchased the device that enables us to determine the date of purchase. Most retailers will provide either a paper or digital receipt. or both. Pictures of the box or sales quotes are not ...
Before Claiming an RMA from MBUZZ
We believe after sales support is what makes MBUZZ stand out from other distributors. If something goes wrong with any number of items you bought from us, don't hesitate to contact us at support@mbuzztech.com Pre-RMA Submission Checks Here are a few ...
RMA Collection, Pickup & Shipment Checklist
Reception Checklist Before collecting or after receiving items from Customer Duly filled RMA form and approval from RMA team in ticket Qty and Serial Number matching with RMA form Item are purchased from MBUZZ Invoice corresponding to the items ...
RMA Ticketing Etiquettes
Update the ticket subject if not appropriate. Setting Account in RMA ticket Sometimes RMA forms are sent by internal team members on behalf of their customer. This will cause Zoho ticket to be generated under MBUZZ account as shown below: In such ...
RMA Ticket Status Definitions
Sl No Ticket Status Status Definition 1 Open ticket opened, initial email received 2 Pending Customer awaiting reply from customer 3 pending RMA receipt awaiting shipment from customer 4 Pending Collection awaiting logistics team to collect the items ...
Checking for Physical Damages during RMA
Finding Physical Damage It is critical to ensure products being returned under warranty are free from Physical damages. For most products the damages are pretty obvious but it helps to know what to look for. General guidelines Deformities, bends and ...
Asustor AS7112R NAS HDDs not detected
Customer contacted support saying HDDs 2,3,6, and 7 were not being detected after a power failure. Unit was sent for repair to ASUSTOR and they replaced the backplane Issue was still present after this replacement. Solution: 1. Login as root in ...
UNV Wi-Fi CCTV Kit – Wireless range, Weak Signal
End user claimed cameras are not working beyond 3-5 meters and returned the product to the reseller, Green Zone. They returned the items to us under RMA # 871 Upon testing, the Service center found no issues with wireless connectivity or range. The ...
PNY RTX A6000 hangs
Article Details: Product: PNY RTX A6000 Ticket No.: #605 Issue: Technical Glitch in the card 3 and hangs. Customer anxiety: #605 RE: RTX A6000 hangs Hi, We have bought 3 units of PNY RTX A6000 Graphic Card with your company. As discuss today morning ...
Lexar JumpDrive Fingerprint F35 Flash Drive Manual
Contents Before You Start ................................................................................. 1 For Users ............................................................................................................... 1 Specifications ...
Submitting an RMA claim
In order to provide better support for your issue, we will need to gather more information before we can proceed. Please provide details requested below: Fill the RMA Form (see attachment) and specify : Device Model number Device Serial number ...
Recent Articles
Troubleshooting NVSM Alert NV-CPU-XX – Unrecoverable CPU Internal Error
Purpose This document provides a general troubleshooting procedure for the NVIDIA System Management (NVSM) alert NV-CPU-XX, which indicates that a CPU has reported an internal error. The article outlines how to verify whether the alert represents an ...
PCIe Gen5 Switch Board Replacement
1. Objective The objective of this Method of Procedure (MOP) is to safely replace the defective PCIe Gen5 Switch Board in the Supermicro server while minimizing system downtime and ensuring all PCIe devices, including GPUs, NICs, NVMe drives, and ...
Local Boot Support for DGX H200 with BCM 11
Overview This Knowledge Base (KB) article explains the supported method for deploying and managing a DGX H200 system using Bright Cluster Manager (BCM) 11 while booting the operating system from the node's local NVMe storage. To be managed by BCM, ...
Execution of NVIDIA Field Diagnostic (FD) Tool and Collection of Diagnostic Logs, and troubleshooting of GPU(s) not detected
1. Objective To provide a standardized procedure for executing the NVIDIA Field Diagnostic (FD) tool, verifying GPU status, collecting the required diagnostic logs, and documenting the findings for further analysis. 2. Scope This procedure applies to ...
Fiber Optic Bend Radius Measurement and Compliance
1. Purpose This article outlines the procedure for verifying that installed fiber optic cables comply with minimum bend radius requirements. Proper verification prevents signal degradation, ensures optimal optical performance, and protects the ...