Onsite Tech Request

Onsite Tech Request

RMA No:  
Case No:
Delivered Date of RMA:



Purpose of Onsite Tech Request:
Will the Tech need Security Access for the Site? Yes or No
Requested Onsite Date /Time:
Has Security Access been set up? Yes or No
Replacement Parts already at Site: Y/N
Serial number of Defective Unit:
Model No. of Defective Unit:

Special Instructions:

Required Customer Contact Information:
Company Name:
Site address:
City: State: Zip:
Primary Contact:
Phone Number:
Email address:
Secondary Contact:
Phone number:
Email address:

MBUZZ Tech support engineer name:
Contact Phone number:
Email address:


    • Related Articles

    • Cisco NX-OS Smart Licensing (Offline Registration using Trust-Request and ACK File)

      This article explains how to register a Cisco Nexus switch (NX-OS) with Cisco Smart Licensing in offline mode (air-gapped or no internet). It covers generating a Trust-Request file, uploading it to Cisco Smart Software Manager (CSSM), retrieving the ...

    • New RMA Request - Supermicro

      RMA Claim Request Submission For all Supermicro products sold by MBUZZ, the RMA claim must be handled by MBUZZ. MBUZZ must supply the following information to Supermicro to obtain an RMA Claim number. Invoice date Invoice number Product model name ...

    • MBUZZ – Incident Handling & Escalation Procedure

      MBUZZ – Incident Handling & Escalation Procedure 1. Purpose This document defines the standard incident handling process for MBUZZ Support, ensuring: Timely first response within SLA Clear ownership and accountability Structured troubleshooting and ...

    • How to apply RMA on Supermicro Portal.

      The following information we need to collect from the customer before applying for RMA on Supermicro portal. 1: Fully filled Mbuzz RMA Form. 2: Correct P/N(Server),S/N(Server), Invoice Copy, complete description of an error, troubleshooting steps ...

    • Intel RMA Claim

      Mbuzz is purchasing from "Multiple Distributer" However, We can claim from Intel. Please follow the below steps to apply RMA Claim from "INTEL". How to get Intel RMA Claim        Click on Link (Intel). You will be entering to the page to Sign In ...

    • Popular Articles

    • CP Plus Camera and NVR Configuration

      NVR Configuration The CP Plus Pro Series of NVRs have been meticulously designed for providing you with upgraded performance and higher recording quality in your IP video surveillance solution. The robust processor that has been inculcated in this ...

    • Kerberos Authentication – Overview

      What is Kerberos? Kerberos is a secure authentication method used in our Active Directory (AD) environment (mbuzztech.com). It allows users to: Access multiple systems without re-entering passwords (Single Sign-On – SSO) Log in once Where We Use It ...

    • How to Remove and Reinstall NVIDIA Drivers on Ubuntu

      This article provides step by step guide to completely remove existing NVIDIA drivers and reinstall specific version of the NVIDIA driver on the Ubuntu system Prerequisites Administrative (sudo) access to the Ubuntu system. Internet access to ...

    • Personal Computers and Servers - Classification and Point of Contact

      We can classify the computers that MBUZZ handles based on their form-factor as below: Tower Workstations, Desktops, Gaming PCs and SFF (Small form factor) PCs fall under this category. These are computers people would use on a desk and rarely move. ...

    • M.2 SSD Tier List

      The sequential read and write speeds, which are usually the most advertised number, are not a proper benchmark of real-world performance or the quality of an SSD. This article categorizes and tiers SSDs based on factors like the type of NAND flash, ...