Before Claiming an RMA from MBUZZ
We believe after sales support is what makes MBUZZ stand out from other distributors.
If something goes wrong with any number of items you bought from us, don't hesitate to contact us at email@example.com
Pre-RMA Submission Checks
Here are a few things you must check before claiming an RMA from us:
- The items must be purchased from MBUZZ.
If you have a copy of the invoice or invoice number make sure to keep them handy to fill out the RMA form
- The items are under warranty
Cross-check the date on invoice with the warranty period offered by the vendor.
- The items are free from physical and accidental damages
It can be tricky to identify certain defects, you can read this article for a basic guideline Checking for Physical Damages during RMA (mbuzztech.com)
Pre-Shipment / Collection Checks
Ensure the following before shipping the items to us:
- Package the items with enough protection to prevent damage during transportation
We recommend returning the items in their original retail boxes
- Mark your RMA number on the package
You will receive your RMA number when you initiate a claim with us.
- If our agent has agreed to collect the items from you, keep them packaged and ready for pickup
We usually pickup the items in under 3 days, if it takes longer, please reach out to us via email or phone. Do mention your pickup address in the RMA application.
To make your RMA get processed quickly and smoothly, we recommend you adhere to the following recommended practices:
- Fill the form digitally and email it in the same format
Although, we accept handwritten RMA forms, it takes time to manually input the fields
- Attach a copy of the Tax Invoice
Without this, we'll have to manually retrieve the invoice, at least provide the invoice number or a copy of the sales quotation
- If relevant, attach photos & videos of the issue
- Input serial numbers in separate rows, with corresponding part numbers
- Do not 'reply all' to a closed or existing RMA case to claim another RMA; always send a fresh email
We don't get notifications for replies to cases/tickets that are closed, we may fail to respond to your email.
Submitting an RMA claim
In order to provide better support for your issue, we will need to gather more information before we can proceed. Please provide details requested below: Fill the RMA Form (see attachment) and specify : Device Model number Device Serial number ...
Checking for Physical Damages during RMA
Finding Physical Damage It is critical to ensure products being returned under warranty are free from Physical damages. For most products the damages are pretty obvious but it helps to know what to look for. General guidelines Deformities, bends and ...
How to claim your RMA credit memo in the next purchase
Introduction Claiming a credit memo in your next purchase allows you to apply the credit amount toward your future transactions from the purchaser. This article provides step-by-step instructions on how to claim a credit memo in your next purchase. ...
Credit Memo / Replacement / Repair
Difference Between Credit Memo / Replacement / Repair. What is CREDIT MEMO: Credit Memo: A credit memo, or credit memorandum, is sent to a buyer from a seller. This document is issued to a buyer after an invoice is sent out. A credit memo may reduce ...
What is a valid proof of purchase?
Proof of purchase is a copy of your receipt from the place you purchased the device that enables us to determine the date of purchase. Most retailers will provide either a paper or digital receipt. or both. Pictures of the box or sales quotes are not ...