KB 037647 - RMA Collection, Pickup & Shipment Checklist

KB 037647 - RMA Collection, Pickup & Shipment Checklist

Reception Checklist

Before collecting or after receiving items from Customer

  1. Duly filled RMA form and approval from RMA team in ticket
  2. Qty and Serial Number matching with RMA form
  3. Item are purchased from MBUZZ
    1. Invoice corresponding to the items received
    2. Serial Number corresponds to what we received from vendor
  4. Items are free from physical damage
  5. Items are under Warranty
  6. Secure and sufficient packaging, that won't get damaged during further shipping.
  7. No Missing parts, accessories or boxes
    1. Fan/heatsink for CPUs except TRAY or WOF models
    2. Socket Cover and retail box for Motherboards
    3. Original retail box for GPUs, and Value-added products

General Outbound Shipment Checklist

  1. Ensure that the items are packed sufficiently with enough padding
  2. Follow the recommended packing guidelines
  3. Obtain written confirmation from consignee before dispatch
  1. Use blister packaging if possible
  2. For High value items, use buffer cotton to protect the surroundings to avoid stress damage

  3. Ensure even weight distribution within the package, avoid stacking items to one side
  4. Leave space between items


Vendor Shipment Checklist

Before sending items to Vendor

General Guidelines

  1. Confirmation from vendor to ship the items/received shipping labels
  2. Double check if the serial numbers belong to the vendor
  3. If items are being sent for repair, check with vendor if outer/retail packaging is necessary. 
    1. Else, remove and store retail box in RMA-WH under RMA service tag

ASRock

  1.  Remove any retail packaging and store it in RMA-WH under RMA service tag.
  2.  ONLY send inner packaging/anti-static cover

Return Shipment Checklist

Before returning items after Repair/Diagnosis to Customer

General Guidelines

  1. Confirmation from customer to ship/deliver the items
  2. For shipments outside mainland, consider clubbing the shipment with next order
  3. Item should be in same condition as received from customer

ASRock Vendor Repairs

  1.  Retrieve retail packs stored under RMA service tag in RMA-WH
  2.  Repack the items in retail packaging received from customer