What is a valid proof of purchase?

What is a valid proof of purchase?

Proof of purchase is a copy of your receipt from the place you purchased the device that enables us to determine the date of purchase. Most retailers will provide either a paper or digital receipt. or both. Pictures of the box or sales quotes are not accepted as PoP.

MBUZZ accepts the following items are Proof of Purchase

A copy of sales receipt or shipping invoice from an authorized reseller with reseller validation that lists the following information:

1. Customer or company name
2. Reseller name and address
3. Purchase date
4. Purchase price

Note: if there is a customer or company name on the proof of purchase, it must match your name or the company name in your account in order to be valid. Retail receipts without a company or individual name is acceptable.

If the proof of purchase you received doesn't include the information above, contact the reseller for a proof of purchase copy /duplicate.

The following items do not qualify as Proof or Purchase:

a. Purchase Orders, Quotes, Sales listing or Delivery Note
b. Receipts that are handwritten , type or created with word processor
c. Receipts from purchases made on internet sales or auction sites from any third party who is not an Authorized MBUZZ reseller
d. A serial number


    • Related Articles

    • How to claim your RMA credit memo in the next purchase

      Introduction Claiming a credit memo in your next purchase allows you to apply the credit amount toward your future transactions from the purchaser. This article provides step-by-step instructions on how to claim a credit memo in your next purchase. ...
    • Submitting an RMA claim

      In order to provide better support for your issue, we will need to gather more information before we can proceed. Please provide details requested below: Fill the RMA Form (see attachment) and specify : Device Model number Device Serial number ...
    • Credit Memo & Refund Memo

      Difference Between Credit Memo and Refund memo What is CREDIT MEMO: Credit Memo: A credit memo, or credit memorandum, is sent to a buyer from a seller. This document is issued to a buyer after an invoice is sent out. A credit memo may reduce the ...
    • Credit Memo / Replacement / Repair

      Difference Between Credit Memo / Replacement / Repair. What is CREDIT MEMO: Credit Memo: A credit memo, or credit memorandum, is sent to a buyer from a seller. This document is issued to a buyer after an invoice is sent out. A credit memo may reduce ...