KB 450063 - What is a valid proof of purchase?

KB 450063 - What is a valid proof of purchase?

Proof of purchase is a copy of your receipt from the place you purchased the device that enables us to determine the date of purchase. Most retailers will provide either a paper or digital receipt. or both. Pictures of the box or sales quotes are not accepted as PoP.

MBUZZ accepts the following items are Proof of Purchase

A copy of sales receipt or shipping invoice from an authorized reseller with reseller validation that lists the following information:

1. Customer or company name
2. Reseller name and address
3. Purchase date
4. Purchase price

Note: if there is a customer or company name on the proof of purchase, it must match your name or the company name in your account in order to be valid. Retail receipts without a company or individual name is acceptable.

If the proof of purchase you received doesn't include the information above, contact the reseller for a proof of purchase copy /duplicate.

The following items do not qualify as Proof or Purchase:

a. Purchase Orders, Quotes, Sales listing or Delivery Note
b. Receipts that are handwritten , type or created with word processor
c. Receipts from purchases made on internet sales or auction sites from any third party who is not an Authorized MBUZZ reseller
d. A serial number


    • Related Articles

    • KB 477023 - RMA Refund for eCommerce Customers

      eCommerce customer can request RMA claim after 30days of purchase date. Define the Refund Policy Eligibility criteria should cross 30days from the date of online invoice. Should have a valid reasons for the refund. Proof of Purchase & RMA form to be ...

    • KB 615023 - Dead-on Arrival Handling Process

      This article outlines the updated procedure for handling Dead-on-Arrival (DoA) product cases. The goal is to ensure faster resolution, minimize customer disruption, and streamline coordination across teams. Process to Follow Identification & ...

    • KB 615040 - How to claim your RMA credit memo in the next purchase

      Introduction Claiming a credit memo in your next purchase allows you to apply the credit amount toward your future transactions from the purchaser. This article provides step-by-step instructions on how to claim a credit memo in your next purchase. ...

    • KB 792526 - Submitting an RMA claim

      In order to provide better support for your issue, we will need to gather more information before we can proceed. Please provide details requested below: Fill the RMA Form (see attachment) and specify : Device Model number Device Serial number ...

    • KB 819001 - Checking if your Lexar Product is under Warranty

      Only defects that occur from regular use are covered by the warranty. This Article is intended for Lexar customers who purchase products through MBUZZ and wants to claim the warranty and is not applicable for non-Lexar products. Checking if your ...

    • Recent Articles

    • Download Log from ASUSTOR NAS

      How to download Log from NAS Purpose: This article will helps support team to guide customer to download Log to share the evidence for component failure. Problem: Customer reports for Storage device not detected. Storage failure. / Storage not ...

    • TeamGroup Memory Warranty & RMA Process

      Purpose To provide a clear and simple process for handling Team Group Memory warranty and RMA claims. Warranty Verification Product model and serial number. Purchase invoice or proof of purchase. Warranty eligibility. Product condition and any signs ...

    • Common Reasons for RMA Rejection

      Purpose This article outlines the most common reasons why RMA requests are rejected. Understanding these reasons helps Technical Support teams reduce claim delays and improve first-time approval rates. Physical Damage RMA requests are rejected when ...

    • KB-630208 | How to use Find and Locate to search for files in Linux

      Purpose To provide Linux administrators and Field Engineers with guidance on using the find and locate utilities to efficiently search for files and directories within a Linux filesystem based on criteria such as name, type, size, timestamps, ...

    • KB-630164 | How to use rsync to Synchronize Files

      Purpose To provide a clear and practical procedure for using the rsync utility to synchronize files and directories between local systems and remote hosts, including push and pull operations, while preserving file attributes and optimizing data ...

    • Popular Articles

    • CP Plus Camera and NVR Configuration

      NVR Configuration The CP Plus Pro Series of NVRs have been meticulously designed for providing you with upgraded performance and higher recording quality in your IP video surveillance solution. The robust processor that has been inculcated in this ...

    • KB 775235 - Kerberos Authentication – Overview

      What is Kerberos? Kerberos is a secure authentication method used in our Active Directory (AD) environment (mbuzztech.com). It allows users to: Access multiple systems without re-entering passwords (Single Sign-On – SSO) Log in once Where We Use It ...

    • KB 935001 - AMD Ryzen AM4 Motherboard CPU Compatibility

      For the AM4 Platform, AMD has been very generous when it comes to motherboard compatibility. A CPU launched in 2022, like the Ryzen 7 5800X3D, will work with an almost 6-year-old motherboard, like the ASRock X370 Pro, which was launched in early ...

    • KB 532001 - Ubuntu Server 22.04 Installation Hangs on ASUS WRX80e-SAGE Series

      During the installation of Ubuntu Server 22.04 on ASUS WRX80E-SAGE series motherboards, the installation process hangs during the boot phase. The issue is associated with USB disk recognition errors, particularly with devices managed by the XHCI ...

    • KB 686001 - ASUS Server Stress Testing Guide for INTEL and AMD Platforms

      Creating a Bootable USB with Asus Test Tool Step 1: Download Required Files Download Asus Linux Image: Save the Linux image file provided by Asus. Download Memtest Tool: Open a browser, search for "Memtest," and download the free version from the ...