KB 750199 - Asustor AS7112R NAS HDDs not detected

Customer contacted support saying HDDs 2,3,6, and 7 were not being detected after a power failure.

Unit was sent for repair to ASUSTOR and they replaced the backplane

Issue was still present after this replacement.

Solution:

1. Login as root in terminal with one hdd connected

>ssh root@192.168.XXX.XXX -p 22

2. Confirm only one drive is connected

# toolbox nasstat -disk

# cat /proc/partitions

3. Obtain path of connected drive

# cat /proc/partitions

Output will have only one listing that starts with sd

Then the path of the drive is /dev/sdX (X is whatever letter is shown in output)

4. Proceed to erase the first 512M of the connected drive

# dd if=/dev/zero of=/dev/sdX bs=1M count=512

5. Perform GUI setup to initiate NAS

6. Once setup is complete, proceed to insert the remaining drives one-by-one

Every drives should show up under storage manager as you insert them.

7. Enable SSH is GUI

8. SSH into the NAS

NOTE 1: you might have to reset ssh keys on host to connect again

C:\Users\Mbuzz>ssh admin@192.168.1.210 -p 22

The authenticity of host '192.168.1.210 (192.168.1.210)' can't be established.

ECDSA key fingerprint is SHA256:o5CdFSzVDrNcGh6xKrrI3ZhEJAUePxCrf6JoAiI/jdI.

Are you sure you want to continue connecting (yes/no/[fingerprint])? y

Please type 'yes', 'no' or the fingerprint: yes

Warning: Permanently added '192.168.1.210' (ECDSA) to the list of known hosts.

Password:

admin@AS5304T-81A9:/volume1/home/admin $

NOTE 2: use the login that you made during GUI setup for ssh and escalate to "su" as shown:

9. Double check if all drives are populated by running the following command

# toolbox nasstat -disk

10. In the GUI migrate the first disk into the desired RAID configuration

NOTE: you can only move up raid configs (ie 1 to 5, 5 to 6 etc…)

Following example is for making RAID 10 with 4 drives (1 is initialized & 2-4 is joined with it to make RAID 10)

11. Create additional RAID partitions by going into:

Storage Manager -> Volume -> Create -> Advanced Setup

12. FINAL Volume overview after setting up two volumes:

ASUSTOR Terminal Commands & Explainations:

# toolbox nasstat -disk

displays connected disks and info

admin@NAS-ASTR-180:/volume1/home/admin $ toolbox nasstat -disk

SATA disks:

SATA1 - Disk Id: [0x00, 0], Size: [9314] GB (9314 GB), Model: [TOSHIBA HDWG11A] Serial: [Z930A026FBDG]

Dev [sda], Id: [0], Type/Port/Slot: [0/0/0], Box/Hub/Path: [0/0/0x000], Raid/Layout/Part/Nvme: [1/1/4/0]

Sector: [512], Halt/State: [0x00/0x00], Power Mode: [0], Rot/Trim/Dzat: [1/0/0], Init/HAdd/Fast: [1/0/0]

SATA2 - Disk Id: [0x01, 1], Size: [9314] GB (9314 GB), Model: [TOSHIBA HDWG11A] Serial: [Z910A0NDFBDG]

Dev [sdb], Id: [1], Type/Port/Slot: [0/0/1], Box/Hub/Path: [0/0/0x000], Raid/Layout/Part/Nvme: [1/1/4/0]

Sector: [512], Halt/State: [0x00/0x00], Power Mode: [0], Rot/Trim/Dzat: [1/0/0], Init/HAdd/Fast: [1/0/0]

Dump all NAS disks:

Dev sda - Id: [0], Size: [9314] GB (9314 GB), Model: [TOSHIBA HDWG11A] Serial: [Z930A026FBDG]

Alias: [SATA1], Disk Id: [0x00, 0], Type/Port/Slot: [0/0/0], Box/Hub/Path: [0/0/0x000], Raid/Layout/Part/Nvme: [1/1/4/0]

Sector: [512], Halt/State: [0x00/0x00], Power Mode: [0], Rot/Trim/Dzat: [1/0/0], Init/HAdd/Fast: [1/0/0]

Dev sdb - Id: [1], Size: [9314] GB (9314 GB), Model: [TOSHIBA HDWG11A] Serial: [Z910A0NDFBDG]

Alias: [SATA2], Disk Id: [0x01, 1], Type/Port/Slot: [0/0/1], Box/Hub/Path: [0/0/0x000], Raid/Layout/Part/Nvme: [1/1/4/0]

Sector: [512], Halt/State: [0x00/0x00], Power Mode: [0], Rot/Trim/Dzat: [1/0/0], Init/HAdd/Fast: [1/0/0]

Dev sdc - Id: [2], Size: [0] MB (0 GB), Model: [ADATA IUM01-512MFHL] Serial: [121071111710001955]

Alias: [DOM], Disk Id: [0xB0, 176], Type/Port/Slot: [5/0/0], Box/Hub/Path: [0/0/0x000], Raid/Layout/Part/Nvme: [0/-1/3/0]

Sector: [512], Halt/State: [0x80/0x00], Power Mode: [0], Rot/Trim/Dzat: [0/0/0], Init/HAdd/Fast: [0/0/0]

admin@NAS-ASTR-180:/volume1/home/admin $

Below is same command in our production Asustor (192.168.1.X)

# dmesg

show logs

admin@NAS-ASTR-180:/volume1/home/admin $ dmesg

[ 0.000000] Linux version 5.13.x (root@sw1-dailybuild) (x86_64-asustor_x64_g3_2020.12.24-linux-gnu-gcc (crosstool-NG 1.24.0) 7.4.0, GNU ld (crosstool-NG 1.24.0) 2.32) #1 SMP Wed Jul 13 00:14:49 CST 2022

[ 0.000000] Command line: BOOT_IMAGE=(hd0,gpt2)/bzImage console=ttyS0,115200n8 bootpart=2 uuid=16587257-2f06-4a65-8b1b-8eadcaa6ab6e

[ 0.000000] KERNEL supported cpus:

[ 0.000000] Intel GenuineIntel

[ 0.000000] AMD AuthenticAMD

[ 0.000000] Hygon HygonGenuine

[ 0.000000] zhaoxin Shanghai

[ 0.000000] x86/fpu: x87 FPU will use FXSAVE

[ 0.000000] BIOS-provided physical RAM map:

[ 0.000000] BIOS-e820: [mem 0x0000000000000000-0x000000000006efff] usable

[ 0.000000] BIOS-e820: [mem 0x000000000006f000-0x000000000006ffff] ACPI NVS

[ 0.000000] BIOS-e820: [mem 0x0000000000070000-0x000000000008ffff] usable

[ 0.000000] BIOS-e820: [mem 0x0000000000090000-0x000000000009ffff] reserved

[ 0.000000] BIOS-e820: [mem 0x0000000000100000-0x000000007a4befff] usable

[ 0.000000] BIOS-e820: [mem 0x000000007a4bf000-0x000000007aebefff] reserved

[ 0.000000] BIOS-e820: [mem 0x000000007aebf000-0x000000007bfbefff] ACPI NVS

[ 0.000000] BIOS-e820: [mem 0x000000007bfbf000-0x000000007bffefff] ACPI data

[ 0.000000] BIOS-e820: [mem 0x000000007bfff000-0x000000007bffffff] usable

[ 0.000000] BIOS-e820: [mem 0x00000000e00f8000-0x00000000e00f8fff] reserved

[ 0.000000] BIOS-e820: [mem 0x00000000fed01000-0x00000000fed01fff] reserved

[ 0.000000] BIOS-e820: [mem 0x00000000ffc00000-0x00000000ffffffff] reserved

[ 0.000000] BIOS-e820: [mem 0x0000000100000000-0x000000017fffffff] usable

[ 0.000000] NX (Execute Disable) protection: active

[ 0.000000] efi: EFI v2.40 by INSYDE Corp.

[ 0.000000] efi: ACPI 2.0=0x7bffe014 SMBIOS=0x7a84f000 ESRT=0x7a852718

[ 0.000000] SMBIOS 2.8 present.

[ 0.000000] DMI: Insyde AS61xx/Type2 - Board Product Name, BIOS V2.23 06/02/2016

[ 0.000000] tsc: Detected 1600.000 MHz processor

[ 0.002901] e820: update [mem 0x00000000-0x00000fff] usable ==> reserved

[ 0.002911] e820: remove [mem 0x000a0000-0x000fffff] usable

[ 0.002924] last_pfn = 0x180000 max_arch_pfn = 0x400000000

[ 0.002976] x86/PAT: Configuration [0-7]: WB WC UC- UC WB WP UC- WT

[ 0.003383] last_pfn = 0x7c000 max_arch_pfn = 0x400000000

[ 0.010498] esrt: Reserving ESRT space from 0x000000007a852718 to 0x000000007a852750.

[ 0.011687] Secure boot could not be determined

[ 0.011691] RAMDISK: [mem 0x3612a000-0x3708cfff]

[ 0.011702] ACPI: Early table checksum verification disabled

[ 0.011710] ACPI: RSDP 0x000000007BFFE014 000024 (v02 INSYDE)

[ 0.011722] ACPI: XSDT 0x000000007BFFE120 000094 (v01 INSYDE INSYDE 00000003 01000013)

[ 0.011738] ACPI: FACP 0x000000007BFFA000 00010C (v05 INSYDE INSYDE 00000003 ACPI 00040000)

[ 0.011754] ACPI: DSDT 0x000000007BFEA000 00ABBE (v02 INSYDE INSYDE 00000003 ACPI 00040000)

[ 0.011766] ACPI: FACS 0x000000007BFBB000 000040

[ 0.011776] ACPI: UEFI 0x000000007BFFD000 000236 (v01 INSYDE INSYDE 00000001 ACPI 00040000)

[ 0.011788] ACPI: UEFI 0x000000007BFFB000 000042 (v01 INSYDE INSYDE 00000000 ACPI 00040000)

[ 0.011799] ACPI: APIC 0x000000007BFF9000 000084 (v03 INSYDE INSYDE 00000003 ACPI 00040000)

[ 0.011810] ACPI: MCFG 0x000000007BFF8000 00003C (v01 INSYDE INSYDE 00000003 ACPI 00040000)

[ 0.011822] ACPI: SLIC 0x000000007BFF7000 000176 (v01 INSYDE INSYDE 00000003 ACPI 00040000)

[ 0.011833] ACPI: WDAT 0x000000007BFF6000 0001C4 (v01 INSYDE INSYDE 00000003 ACPI 00040000)

[ 0.011844] ACPI: WDRT 0x000000007BFF5000 000047 (v01 INSYDE INSYDE 00000003 ACPI 00040000)

[ 0.011855] ACPI: SSDT 0x000000007BFE9000 000763 (v01 INSYDE CpuPm 00003000 ACPI 00040000)

[ 0.011867] ACPI: SSDT 0x000000007BFE8000 000290 (v01 INSYDE Cpu0Tst 00003000 ACPI 00040000)

[ 0.011878] ACPI: SSDT 0x000000007BFE7000 00017A (v01 INSYDE ApTst 00003000 ACPI 00040000)

[ 0.011889] ACPI: SSDT 0x000000007BFE6000 000DF9 (v01 INSYDE SIOACPI 00001000 ACPI 00040000)

[ 0.011901] ACPI: FPDT 0x000000007BFE5000 000044 (v01 INSYDE INSYDE 00000002 ACPI 00040000)

[ 0.011912] ACPI: BGRT 0x000000007BFE4000 000038 (v01 INSYDE INSYDE 00000001 ACPI 00040000)

[ 0.011922] ACPI: Reserving FACP table memory at [mem 0x7bffa000-0x7bffa10b]

[ 0.011928] ACPI: Reserving DSDT table memory at [mem 0x7bfea000-0x7bff4bbd]

[ 0.011933] ACPI: Reserving FACS table memory at [mem 0x7bfbb000-0x7bfbb03f]

[ 0.011938] ACPI: Reserving UEFI table memory at [mem 0x7bffd000-0x7bffd235]

[ 0.011943] ACPI: Reserving UEFI table memory at [mem 0x7bffb000-0x7bffb041]

[ 0.011948] ACPI: Reserving APIC table memory at [mem 0x7bff9000-0x7bff9083]

[ 0.011953] ACPI: Reserving MCFG table memory at [mem 0x7bff8000-0x7bff803b]

[ 0.011958] ACPI: Reserving SLIC table memory at [mem 0x7bff7000-0x7bff7175]

[ 0.011963] ACPI: Reserving WDAT table memory at [mem 0x7bff6000-0x7bff61c3]

[ 0.011968] ACPI: Reserving WDRT table memory at [mem 0x7bff5000-0x7bff5046]

[ 0.011973] ACPI: Reserving SSDT table memory at [mem 0x7bfe9000-0x7bfe9762]

[ 0.011978] ACPI: Reserving SSDT table memory at [mem 0x7bfe8000-0x7bfe828f]

[ 0.011983] ACPI: Reserving SSDT table memory at [mem 0x7bfe7000-0x7bfe7179]

[ 0.011988] ACPI: Reserving SSDT table memory at [mem 0x7bfe6000-0x7bfe6df8]

[ 0.011993] ACPI: Reserving FPDT table memory at [mem 0x7bfe5000-0x7bfe5043]

[ 0.011998] ACPI: Reserving BGRT table memory at [mem 0x7bfe4000-0x7bfe4037]

[ 0.012019] ACPI: Local APIC address 0xfee00000

[ 0.012153] No NUMA configuration found

[ 0.012157] Faking a node at [mem 0x0000000000000000-0x000000017fffffff]

[ 0.012169] NODE_DATA(0) allocated [mem 0x17fffa000-0x17fffdfff]

[ 0.012223] Zone ranges:

[ 0.012227] DMA [mem 0x0000000000001000-0x0000000000ffffff]

[ 0.012234] DMA32 [mem 0x0000000001000000-0x00000000ffffffff]

[ 0.012240] Normal [mem 0x0000000100000000-0x000000017fffffff]

[ 0.012246] Movable zone start for each node

[ 0.012250] Early memory node ranges

[ 0.012252] node 0: [mem 0x0000000000001000-0x000000000006efff]

[ 0.012258] node 0: [mem 0x0000000000070000-0x000000000008ffff]

[ 0.012262] node 0: [mem 0x0000000000100000-0x000000007a4befff]

[ 0.012268] node 0: [mem 0x000000007bfff000-0x000000007bffffff]

[ 0.012273] node 0: [mem 0x0000000100000000-0x000000017fffffff]

[ 0.012279] Initmem setup node 0 [mem 0x0000000000001000-0x000000017fffffff]

[ 0.012286] On node 0 totalpages: 1025102

[ 0.012290] DMA zone: 64 pages used for memmap

# cat /proc/partitions

(lists all partitions&drives, sd is for sata disk (numbered from ‘a’ onwards to indicate drive num)

admin@NAS-ASTR-180:/volume1/home/admin $ cat /proc/partitions

major minor #blocks name

1 0 65536 ram0

1 1 65536 ram1

1 2 65536 ram2

1 3 65536 ram3

1 4 65536 ram4

1 5 65536 ram5

1 6 65536 ram6

1 7 65536 ram7

1 8 65536 ram8

1 9 65536 ram9

1 10 65536 ram10

1 11 65536 ram11

1 12 65536 ram12

1 13 65536 ram13

1 14 65536 ram14

1 15 65536 ram15

7 0 1024 loop0

8 0 9766436864 sda

8 1 261120 sda1

8 2 2097152 sda2

8 3 2097152 sda3

8 4 9761979392 sda4

8 16 9766436864 sdb

8 17 261120 sdb1

8 18 2097152 sdb2

8 19 2097152 sdb3

8 20 9761979392 sdb4

9 0 2095104 md0

9 126 2095104 md126

9 1 9761848320 md1

admin@NAS-ASTR-180:/volume1/home/admin $

# dd if=/dev/zero of=/dev/sda bs=1M count=512
(erases sda)

Following wipes /dev/sdc:

# toolbox nasvol

(manages volumes and creates raid partitions)