RMA Ticket Status Definitions
| Sl No |
Ticket Status |
Status Definition |
| 1 |
Open |
ticket opened,
initial email received |
| 2 |
Pending
Customer |
awaiting
reply from customer |
| 3 |
pending
RMA receipt |
awaiting
shipment from customer |
| 4 |
Pending
Collection |
awaiting
logistics team to collect the items |
| 5 |
RMA
received |
items
received, RMA service tag attached,
verified serial number, physical damages |
| 6 |
Pending
Diagnosis |
items handed over to service center for testing |
| 7 |
Diagnosis
Completed |
testing
complete and results attached |
| 8 |
Pending
Vendor |
items shipped to vendor, awaiting credit note/repair/replacement from vendor's end
to proceed |
| 9 |
Req
Goods Issue |
awaiting
logistics to issue and deliver a replacement for the items |
| 10 |
Goods
issued |
replacements
delivered by logistics |
| 11 |
Req
Credit Memo |
awaiting
logistics to issue a credit note |
| 12 |
CM
issued |
credit
memo generated and attached by logistics |
| 13 |
RMA
followup |
customer
emailed with credit note or goods issue receipts, awaiting confirmation from
customer,
addressing issues with GI or CN |
| 14 |
Closed |
|
| 15 |
duplicate |
|
| 16 |
On
Hold |
|
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