| Sl No | Ticket Status | Status Definition |
| 1 | Open | ticket opened, initial email received |
| 2 | Pending Customer | awaiting reply from customer |
| 3 | pending RMA receipt | awaiting shipment from customer |
| 4 | Pending Collection | awaiting logistics team to collect the items |
| 5 | RMA received | items
received, RMA service tag attached, verified serial number, physical damages |
| 6 | Pending Diagnosis | items handed over to service center for testing |
| 7 | Diagnosis Completed | testing complete and results attached |
| 8 | Pending Vendor | items shipped to vendor, awaiting credit note/repair/replacement from vendor's end to proceed |
| 9 | Req Goods Issue | awaiting logistics to issue and deliver a replacement for the items |
| 10 | Goods issued | replacements delivered by logistics |
| 11 | Req Credit Memo | awaiting logistics to issue a credit note |
| 12 | CM issued | credit memo generated and attached by logistics |
| 13 | RMA followup | customer
emailed with credit note or goods issue receipts, awaiting confirmation from
customer, addressing issues with GI or CN |
| 14 | Closed | |
| 15 | duplicate | |
| 16 | On Hold |