KB 741183 - How to return wrongly received RMA from customer
RMA Received Wrongly
MBUZZ is regionally expanding, Most of the customers are from UAE at the same time from out side UAE.
And for sure customers are purchasing from other distributers as well and there is no restriction to do so..
In this document I'm going to discuss on Wrongly Received RMA.
Many of the time customers are sending RMA units which is not related to MBUZZ.
MBUZZ will not allow to deliver faulty units without Ticket Validation. However, we are supporting those who are sending without our Approval or Ticket.
And moreover, we are receiving faulty units that doesn't belongs to MBUZZ,
e.g., we don't sell Dell laptops and unfortunately customer sent Dell laptops under MBUZZ name and get cleared under "MBUZZ Import Code".
This may affect in the financial audits and customer have to make recompense for clearing under our name.
To avoid all this in future I would like to Frame the process.
- As we all know customs charges on the bases of Invoice value.
- Customs will charges 1% of invoice value.
- After receiving the delivery, please validate the item if its related to RMA ticket you can continue with the process or can follow the below steps to return back.
- Specify below details to Finance department.
- Item details
- invoice value
- customs clearance charges
- Request for the documents
- Finance will raise the document as per below.
- Invoice for the product ( including VAT )
- Credit memo of product ( without VAT )
- Difference amount of VAT + Customs clearance charges has to pay by customer.
- Inform the same to customer about charges.
- After paying please raise GI against customer and take signature before handing over to customer.
- Update in the ticket and attach the GI note for future references.
- Close relevant ticket as "Cold Case".