Tech Alert
How to collect diagnostic logs using the NetApp Log Collection Script
1. Purpose This document describes the procedure to collect diagnostic logs using the NetApp Log Collection Script in environments running: BeeGFS NetApp E-Series backend storage HA cluster using Pacemaker and Corosync This script is typically ...
Enabling Desktop Notifications for Emails Moved to Subfolders in Outlook Desktop
1. Purpose To configure Microsoft Outlook (Desktop Client) to trigger desktop notifications for emails that are automatically moved to a subfolder (e.g., Inbox > alerts) using a mail rule. 2. Problem Statement By default, Microsoft Outlook Desktop ...
RAID Card Detection Validation Procedure
This document outlines the standard technical steps to validate whether a RAID controller card is installed and detected correctly in a server system. These steps should be followed by field engineers and support teams whenever RAID detection issues ...
Configure Date & Time on ASUS HGX Servers via ASMB11-iKVM (BMC)
Purpose This article explains how to configure and synchronize the Date & Time on ASUS HGX servers using the ASMB11‑iKVM (BMC) interface. This ensures that all HGX servers synchronize their time with the NTP servers configured on Head Node 1 and Head ...
KB Article: ASUS RS700-E11-RS4U – Memory Population Guidelines
KB Article: RS700-E11-RS4U – Memory Population Guidelines Warning: This applies only to the ASUS RS700-E11-RS4U server. Each server model is different, so please refer to the respective server motherboard manual before performing DIMM population ...
NVMe Devices Not Detected During Early Boot with Existing BIOS
Overview This KB document addresses an issue where some NVMe devices are not detected during system startup, causing the operating system to fail to recognize all installed NVMe drives. The issue is related to limitations in PCIe device enumeration ...
MOP_ASUS_Server_NIC_Reseating
Method of Procedure (MOP) Reseating Two 10G Dual-Port PCIe Network Cards – ASUS Server Summary This Method of Procedure (MOP) describes the safe and controlled process for reseating two 10G dual-port PCIe network interface cards (NICs) in an ASUS ...
BeeGFS Metadata Check Before Large File Ingest
1. Purpose To validate metadata and inode capacity before ingesting a very large number of small files into a BeeGFS filesystem. Step 1 - Check Metadata Inodes Run beegfs-df on any BeeGFS client This checks if the nodes have enough Inode capacity for ...
How to install Ansible
1. Purpose This article provides a focused, crystal-clear procedure strictly for installing Ansible on the control node and validating the installation. It excludes inventories, playbooks, and advanced configuration, making it suitable for baseline ...
RAID Controller Failure – Diagnosis and Resolution
KB Article: RAID Controller Failure – Diagnosis and Resolution Summary This document details the diagnosis and resolution of a critical RAID controller failure identified on the RTA client system. Analysis of BIOS warnings, BMC health logs, and RAID ...
MOP - Supermicro CDU Liquid Re-Filling
Supermicro CDU Liquid Re-Filling MOP- S Revision Date Author Description 1 08/06/2025 Prasanth Asokan Supermicro CDU Liquid Filling 2 ITEM LIST SL No Item description Part No 1 Coolant Maintain Tool -Support LCS- SPAT-MT0003-ABT 2 Coolant LCS- ...
NVIDIA Field Diagnostics Test (FDIAG) Tool for Validating H100/H200
FDIAG NVIDIA’s Field Diagnostics Test Tool (FDIAG)is an offline hardware test tool for GPU health test. Mainly used in RMA workflow and tool is not provided to public for download. They are distributed through OEMs or directly from NVIDIA support as ...
AOC-A25G-B2SM has Standby Power disabled by default due to potential overheating risk
Do not change the jumper settings for AOC-A25-B2SM cards. Follow the procedure to validate the AOC. Do NOT use unsupported jumper setting. Do NOT use BIOS and BMC to detect NIC presence before boot. To avoid booting Production OS after service: use ...
How to Collect Logs from NVIDIA Cumulus Linux Switch
Purpose This article describes how to collect diagnostic logs from a switch running NVIDIA Cumulus Linux. These logs are typically required by NVIDIA Networking Support for troubleshooting switch-level issues such as port flaps, routing problems, ...
How to Collect Logs from NVIDIA UFM (UFM System Dump)
Purpose This article explains how to collect diagnostic logs from NVIDIA Unified Fabric Manager (UFM) using the web-based GUI. The UFM system dump is typically required by NVIDIA Support for troubleshooting fabric health, host visibility, alerts, and ...
Collect Logs from NVIDIA QM9700 InfiniBand Switch (Sysdump) - Web GUI
Purpose This article describes the procedure to collect diagnostic logs (sysdump) from an NVIDIA QM9700 InfiniBand switch. The sysdump file is typically requested by NVIDIA Networking Support for troubleshooting fabric, port, firmware, or stability ...
How to Collect NVIDIA Bug Report
Purpose This article provides step-by-step instructions to collect an NVIDIA bug report from servers equipped with NVIDIA GPUs. The NVIDIA bug report is commonly required by NVIDIA Support for troubleshooting GPU driver, CUDA, NVLink, PCIe, and ...
SOS Report collection from NetApp OSS Servers
Purpose This article details the process of generating and collecting SOS Reports from NetApp OSS Servers. These reports are often required by the NetApp Support Team for detailed analysis and troubleshooting. Scope Applicable to: NetApp OSS Servers ...
How to resolve not detecting issue of AOC cards in Supermicro servers
AIOM cards in Supermicro systems usually fail to detect because of power state, seating or mechanical fit, slot–CPU mapping, BIOS options, or card support/firmware. Add on cards used in Supermicro servers AS-4125GS-TNRT/TNRT1/TNRT2 AOC-A25G-B2SM-O ...
Supermicro AS-4125GS-TNRT2 Server Expansion card Installation
The AS-4125GS-TNRT2 is a 4U rackmount server designed for high-density GPU configurations, and PCIe expansion. Expansion slots are managed via dedicated riser cards. AOM-PTG-I2T-P is the riser card using in Supermicro AS-4125GS-TNRT2 server. Hardware ...
ASUS BIOS & BMC Access, Firmware Updates, and Hardware Information Collection
ASUS BIOS & BMC Access, Firmware Updates, and Hardware Information Collection Overview This report provides a comprehensive technical summary of procedures performed on ASUS hardware platforms. The scope includes essential system management and ...
What is Model Development Life Cycle (MDLC)
Summary The Model Development Life Cycle (MDLC) provides a structured path for turning a business problem into a reliable, monitored machine-learning solution. It helps teams keep projects transparent, reproducible, and compliant while ensuring that ...
Installing Cumulus VX on Proxmox VE
This document describes how to deploy NVIDIA Cumulus VX (Cumulus Linux 5.x) on Proxmox VE using the QCOW2 disk image provided by NVIDIA. Cumulus VX allows you to simulate a Cumulus Linux switch using KVM. 1. Requirements Item Details Hypervisor ...
How to update Mellanox ConnectX-7 NICs Firmware on OSS Servers
1. Purpose This article describes the procedure to upgrade the Mellanox ConnectX-7 network adapter firmware on the affected OSS servers to version 28.45.1200 in order to ensure compatibility, stability, and optimal performance. 2. Scope This ...
Installing NVMe drivers during Windows installation
Summary This guide walks through the process of installing NVMe drivers during Windows setup—especially useful when your NVMe SSD isn’t detected. It covers standard NVMe drives, RAID configurations, and troubleshooting steps. Scenario 1: Standard ...
AMD EPYC 9554 (100-000000912) Incompatibility with Turin BIOS on ASUS ESC8000A-E13P
Summary This article outlines the incompatibility between the AMD EPYC 9554 processor (part number 100-000000912) and BIOS versions optimized for AMD’s EPYC 9005 “Turin” series, specifically on the ASUS ESC8000A-E13P server platform. Issue ...
How to send AutoSupport Dispatch on a NetApp Device via SANtricity System Manager
Purpose This purpose of this article is to provide detailed instructions on how to manually trigger and send an AutoSupport dispatch from a NetApp E-Series or EF-Series storage System using SANtricity System Manager. AutoSupport is a NetApp feature ...
How to trigger a Support Bundle on NetApp Appliance
Purpose This article provides the steps to collect and trigger a full support bundle on a NetApp Storage Appliance. Support Bundles are used to collect diagnostics data for troubleshooting performance, connectivity, or I/O issues. Steps Login to the ...
Enabling and Validating RoCE (RDMA over Converged Ethernet) on SONiC
Purpose This guide explains how to enable RoCE on a SONiC switch, verify RDMA interfaces on connected compute nodes, and validate performance using RDMA bandwidth tests. 1. Enable RoCE on SONiC Switch Step 1.1 — Enable Priority Flow Control (PFC) PFC ...
Enabling Microburst Monitoring on Cisco Nexus Switches
Summary This article explains how to enable and verify microburst detection on Cisco Nexus 9000 series switches. Microbursts are short spikes of traffic that can momentarily exceed interface buffer capacity, leading to output discards even when ...
Adding a Description to an Interface on SONiC Switch
Title: How to Set Interface Description on SONiC Switch Purpose: This guide explains how to add or update descriptions for switch interfaces using SONiC-CLI. Applicable Products: Edgecore SOnic 4.4.3 Steps Access SONiC CLI: sonic-cli Enter ...
Creating a VLAN on SONiC Switch (SONiC-CLI)
Title: How to Create a VLAN on a SONiC Switch Purpose: This guide explains how to create a VLAN on a SONiC switch using SONiC-CLI. Applicable Products: EdgecoreSONiC Enterprise v 4.4.3 Steps Access SONiC CLI: sonic-cli Enter configuration mode: ...
Configuring Management Interface 0 (eth0) on SONiC 4.5.0 Switch via SONiC CLI
Purpose: This article provides step-by-step instructions to configure the management interface (Management 0 / eth0) on a SONiC 4.5.0 switch with a static IP and default gateway using the SONiC CLI. Scope: Applicable to Edgecore S-series switches ...
Cisco NX-OS Smart Licensing (Offline Registration using Trust-Request and ACK File)
This article explains how to register a Cisco Nexus switch (NX-OS) with Cisco Smart Licensing in offline mode (air-gapped or no internet). It covers generating a Trust-Request file, uploading it to Cisco Smart Software Manager (CSSM), retrieving the ...
OA3.0 Erase & Injection Procedure for ASUS ASP Final Test
Purpose This guide outlines the steps required to erase and inject OA3.0 information using SLPbuilderx64.exe during the final test process in ASUS ASP service environments. Prerequisites Ensure system is in UEFI mode Disable Secure Boot and Platform ...
Exception Low Processing Performance (LPP)
U.S. Department of Commerce expands controls on advanced semiconductors and establishes new controls on closed AI model weights Description: Exception Low Processing Performance (LPP) authorizes the export and reexport of low amounts of compute that ...
Collecting TAC-PAC Logs from Cisco NX-OS and Copying via SCP
1. Generating a TAC-PAC Log Bundle The TAC-PAC (tac-pac snapshot logs) command collects comprehensive diagnostic information from an NX-OS switch. This is commonly requested by Cisco TAC for troubleshooting. Command: tac-pac snapshot logs ...
Mapping mlx5_x Names to Actual InfiniBand Ports
Purpose In large GPU/AI clusters, each compute node often has multiple InfiniBand (IB) Host Channel Adapters (HCAs). On Linux, these HCAs appear as mlx5_x devices. To troubleshoot connectivity or performance issues, it is essential to map: mlx5_x ...
How to Fetch Transceiver Details of All Ports in an InfiniBand QM9700 Switch
Overview On NVIDIA/Mellanox QM9700 InfiniBand switches, you may need to view the transceiver details (e.g., vendor, part number, and serial number) for connected optical modules or cables. This can be useful for troubleshooting, inventory tracking, ...
NAS Power Supply Issue
Troubleshooting Guide - Troubleshooting Guide Ref Ticket No.: 11151_Beacon Red Investment_NAS_DXB Overview This article provides troubleshooting steps for NAS units that fail to power on despite both power supply units (PSUs) showing as healthy. ...
Next page