KB 787046 - SOS Report collection from NetApp OSS Servers

KB 787046 - SOS Report collection from NetApp OSS Servers

Purpose

This article details the process of generating and collecting SOS Reports from NetApp OSS Servers. These reports are often required by the NetApp Support Team for detailed analysis and troubleshooting.

Scope

Applicable to:

  • NetApp OSS Servers

  • Administrators or support engineers performing diagnostic data collection

  • Environments where NetApp technical support requests SOS logs

Prerequisites

  • SSH access to the OSS node

  • sudo privileges on the server

  • A file transfer tool (e.g., MobaXterm) - easy method for downloading files from servers

Procedure

1. Log in to the OSS Server

SSH into the specific OSS node where the SOS report needs to be collected.

ssh <username>@<oss-server-ip>

2. Generate the SOS Report

Run the SOS report command using sudo privileges:

sudo sos report

  • The tool will start collecting system diagnostics, logs, configuration details, and environment information.


  • Note: The SOS report collection may take several minutes depending on node load.

  • Once completed, a compressed .tar.xz or .tar.gz archive will be generated.

3. Locate the Generated Report

By default, the generated report will be stored under:

/var/tmp/


Note the full filename for download.

4. Download the SOS Report File

Use a file-transfer tool such as MobaXterm:

Using MobaXterm:

  1. Open MobaXterm and start an SSH session to the OSS node.

    1. MobaXterm installation guide

  2. On the left side, the SFTP browser automatically displays the remote filesystem.

  3. Navigate to:

    /var/tmp/

  4. Locate the generated file.

  5. Right-click - Download

  6. Provide the destination path and click OK

5. Provide the SOS Report to NetApp

  • Upload the collected SOS report to the NetApp engineer as requested.

  • Run the command on each OSS node if NetApp requests logs from multiple servers.

End of Document