KB 787096 - How to Collect NVIDIA Bug Report
Purpose
This article provides step-by-step instructions to collect an NVIDIA bug report from servers equipped with NVIDIA GPUs. The NVIDIA bug report is commonly required by NVIDIA Support for troubleshooting GPU driver, CUDA, NVLink, PCIe, and hardware related issues.
Scope
This procedure applies to:
Servers with NVIDIA H100 GPUs (PCIe or SXM)
Systems with NVIDIA proprietary drivers installed
Prerequisites
Root or sudo privileges on the server
NVIDIA driver installed and loaded
Procedure
Step 1: Verify NVIDIA Driver and GPU Visibility
Run the following command to confirm the GPUs are detected:
nvidia-smiExpected output:
H100 GPUs listed
Driver version displayed
No critical errors reported
If nvidia-smi fails, note the error and proceed with collection anyway.
Step 2: Locate the NVIDIA Bug Report Script
The bug report script is typically installed with the NVIDIA driver.
Default location:
/usr/bin/nvidia-bug-report.shIf not found, locate it using:
find / -name nvidia-bug-report.sh 2>/dev/nullStep 3: Collect the NVIDIA Bug Report
Run the script with elevated privileges:
sudo nvidia-bug-report.shThis will generate a compressed log file in the current directory, typically named:
nvidia-bug-report.log.gzStep 4: Verify the Output File
Confirm the file was created successfully:
ls -lh nvidia-bug-report.log.gzStep 5: Downloading the file
From the Node you have collected the bug report run the below command to copy it to Login Node:
scp nvidia-bug-report.log.gz mbuzz@10.152.241.241:/clhome/mbuzz/After copying the file, download it from login node using an FTP tool like MobaXterm
Download it:
References
NVIDIA Enterprise Support Documentation
NVIDIA Driver Installation Guide
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