KB 787096 - How to Collect NVIDIA Bug Report

KB 787096 - How to Collect NVIDIA Bug Report

Purpose

This article provides step-by-step instructions to collect an NVIDIA bug report from servers equipped with NVIDIA GPUs. The NVIDIA bug report is commonly required by NVIDIA Support for troubleshooting GPU driver, CUDA, NVLink, PCIe, and hardware related issues.

Scope

This procedure applies to:

  • Servers with NVIDIA H100 GPUs (PCIe or SXM)

  • Systems with NVIDIA proprietary drivers installed

Prerequisites

  • Root or sudo privileges on the server

  • NVIDIA driver installed and loaded

Procedure

Step 1: Verify NVIDIA Driver and GPU Visibility

Run the following command to confirm the GPUs are detected:

        nvidia-smi

Expected output:

  • H100 GPUs listed

  • Driver version displayed

  • No critical errors reported


If nvidia-smi fails, note the error and proceed with collection anyway.

Step 2: Locate the NVIDIA Bug Report Script

The bug report script is typically installed with the NVIDIA driver.

Default location:

         /usr/bin/nvidia-bug-report.sh


If not found, locate it using:
        find / -name nvidia-bug-report.sh 2>/dev/null

Step 3: Collect the NVIDIA Bug Report

Run the script with elevated privileges:

        sudo nvidia-bug-report.sh


This will generate a compressed log file in the current directory, typically named:
        nvidia-bug-report.log.gz

Step 4: Verify the Output File

Confirm the file was created successfully:

        ls -lh nvidia-bug-report.log.gz

Step 5: Downloading the file

From the Node you have collected the bug report run the below command to copy it to Login Node:

        scp nvidia-bug-report.log.gz mbuzz@10.152.241.241:/clhome/mbuzz/


After copying the file, download it from login node using an FTP tool like MobaXterm



Download it:


References

  • NVIDIA Enterprise Support Documentation

  • NVIDIA Driver Installation Guide