1. Purpose

This document describes the procedure to collect diagnostic logs using the NetApp Log Collection Script in environments running:

• BeeGFS

• NetApp E-Series backend storage

• HA cluster using Pacemaker and Corosync

This script is typically requested by NetApp Support for storage-side or HA-related troubleshooting.

2. When to Use

Use this procedure when:

• Storage path failures occur
  

• Multipath errors are detected

• Pacemaker resource failures happen

• Cluster failover behaves unexpectedly

• NetApp explicitly requests the log bundle
  

#!/bin/bash

# Set up variables

TS="$(date '+%F_%H-%M-%S-%Z')-$(hostname)"

WORKDIR="/tmp/${TS}-logbundle"

ARCHIVE="${TS}-support-bundle.tar.gz"

# Create working directory

mkdir -p "$WORKDIR"

# Collect log files

tar -zcvf "$WORKDIR/beegfs-logs.tar.gz" /var/log/beegfs* /var/log/messages* 2>/dev/null

# Collect pcs status

pcs status > "$WORKDIR/pcs_status.log"

# Collect NVMe devices

nvme list > "$WORKDIR/nvme_device.log"

# Collect NVMe connections

nvme list-subsys > "$WORKDIR/nvme_connections.log"

# Collect lsblk

lsblk > "$WORKDIR/lsblk.log"

# Collect multipath -ll

multipath -ll > "$WORKDIR/multipath.log"

# Collect IPs

ip a > "$WORKDIR/ip_address.log"

# Collect IP rules

ip rule show > "$WORKDIR/ip_rules.log"

# Collect dmesg output

dmesg -T > "$WORKDIR/dmesg.log"

# Collect system logs from journald

journalctl --no-pager -x > "$WORKDIR/journal.log"

# Collect pacemaker and corosync logs

tar -zcvf "$WORKDIR/pacemaker-logs.tar.gz" /var/log/pacemaker/pacemaker* /var/log/netapp/* /var/log/cluster /corosync* 2>/dev/null

# Bundle everything up

tar -zcvf "$ARCHIVE" -C "$WORKDIR" .

# Clean up

rm -rf "$WORKDIR"

echo "Support bundle created: $ARCHIVE"

chmod +x netapp-log-collect.sh

./netapp-log-collect.sh

<timestamp>-support-bundle.tar.gz

2026-02-17_22-45-01-support-bundle.tar.gz