How to trigger a Support Bundle on NetApp Appliance

How to trigger a Support Bundle on NetApp Appliance

Purpose

This article provides the steps to collect and trigger a full support bundle on a NetApp Storage Appliance.
Support Bundles are used to collect diagnostics data for troubleshooting performance, connectivity, or I/O issues.

Steps

  1. Login to the NetApp's web-based management interface SANtricity System Manager
  2. Inside SANtricity, on the left-hand Navigation pane, select the Support option
  3. Click "Support Center" 
  4. Inside Support Center select 'Diagnostics' tab
  5. Select "Collect Support Data" option and click 'Collect'
  6. The Support Bundle File will be downloaded


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