KB 086576 - Credit Memo / Replacement / Repair

KB 086576 - Credit Memo / Replacement / Repair


Difference Between Credit Memo /  Replacement / Repair.


What is CREDIT MEMO:


Credit Memo: A credit memo, or credit memorandum, is sent to a buyer from a seller. This document is issued to a buyer after an invoice is sent out. A credit memo may reduce the price of an item purchased in the next purchase by a buyer . When a seller issues a credit memo, it's put toward the existing balance on a buyer's account to reduce the total.

When Can Be Issued Credit Memo?

  1. Product received DoA ( Dead On Arrival ).
  2. Product found faulty after some usage.
  3. Product not compatible for existing machine (Servers, Workstations, Laptops, PCs, Mini PCs ..... etc). 
  4. Return Sale.
Rejection:
  1. Product can be rejected for Credit Memo if NO FAULTY FOUND.
  2. Product can be rejected for Credit memo if any PHYSICAL DAMAGE FOUND.
  3. Product can be rejected for Credit memo when there is NO COMPATIBLITY ISSUE.
How to get Credit Memo:
  1. Based on the RMA procedure, details to be provided by customer.
  2. RMA Team will be verifying the received faulty units validating received units are matching as per approved RMA form
  3. Recheck the received faulty units physically.
  4. After all above checks are clear RMA team will ask Engineer to diagnose the device.
  5. If the device found faulty will proceed with RMA Claim or will return to the customer and notifying NTF.
  6. RMA Team inform to the finance to issue the CM against the received faulty devices.
  7. Finance will be verifying the request and issue the CM.
  8. CM memo will be forwarded to customer. 
  9. Customer can get claim in the next purchase.  


What is REPLACEMENT:


Replacement: This process can exist when the products returned from buyer and get replaced based on the vendor or manufacturer terms.

When Can Be Issued Replacement?
  1. Product received DoA ( Dead On Arrival ).
  2. Product found faulty after some usage.
  3. Product not compatible for existing machine (Servers, Workstations, Laptops, PCs, Mini PCs ..... etc). 

How to get Replacement:
  1. Based on the RMA procedure, details to be provided by customer.
  2. RMA Team will be verifying the received faulty units validating received units are matching as per approved RMA form
  3. Recheck the received faulty units physically.
  4. After all above checks are clear RMA team will ask Engineer to diagnose the device.
  5. If the device found faulty will proceed with RMA Claim or will return to the customer and notifying NTF.
  6. RMA Team inform logistic to issue the replacement against the received faulty devices.
  7. Logistic team will be revalidating the received units and issue the replacement.
  8. Replacement units will be delivered to customer by using 3PL. 
  9. Notify to the customer after the delivery along with AWB. 

What is REPAIR:


Repair: Product can be repaired when the product is not a condition to capture or record the data. This can be implemented based on the vendor consensus (agreement).
    
How It Can Be Repaired?
  1. IT & Service support 
    1. On field
    2. Remote support
  2.  Vendor support.

Work Flow Process:





    • Related Articles

    • KB 054011 - List of RMA Claim Applicable Based on Product Category.

      Please find the list of Repair, Replacement, CM applicable based on Category. Components List Replacement Credit Memo Repair Central Processing Unit (CPU) Yes Yes No Motherboard No No Yes Random Access Memory (RAM) Yes Yes No Power Supply Unit (PSU) ...

    • KB 615040 - How to claim your RMA credit memo in the next purchase

      Introduction Claiming a credit memo in your next purchase allows you to apply the credit amount toward your future transactions from the purchaser. This article provides step-by-step instructions on how to claim a credit memo in your next purchase. ...

    • KB 086640 - Credit Memo & Refund Memo

      Difference Between Credit Memo and Refund memo What is CREDIT MEMO: Credit Memo: A credit memo, or credit memorandum, is sent to a buyer from a seller. This document is issued to a buyer after an invoice is sent out. A credit memo may reduce the ...

    • KB 001615 - RMA Ticket Status Definitions

      Sl No Ticket Status Status Definition 1 Open ticket opened, initial email received 2 Pending Customer awaiting reply from customer 3 pending RMA receipt awaiting shipment from customer 4 Pending Collection awaiting logistics team to collect the items ...

    • KB 587301 - RMA FAQ

      RMA FAQ What is RMA? Answer: RMA ( Return Merchandise Authorization) is a process that allows customers to return defective or faulty products for repair, replacement or refund as per warranty terms. When should I request RMA? Answer: You should ...

    • Recent Articles

    • KB-630208 | How to use Find and Locate to search for files in Linux

      Purpose To provide Linux administrators and Field Engineers with guidance on using the find and locate utilities to efficiently search for files and directories within a Linux filesystem based on criteria such as name, type, size, timestamps, ...

    • KB-630164 | How to use rsync to Synchronize Files

      Purpose To provide a clear and practical procedure for using the rsync utility to synchronize files and directories between local systems and remote hosts, including push and pull operations, while preserving file attributes and optimizing data ...

    • KB-630107 | How to create a Linux swap file

      Purpose To provide Field Engineers and Linux administrators with a standardized procedure for creating, configuring, and validating a Linux swap file. This procedure helps ensure sufficient virtual memory is available when physical RAM is exhausted ...

    • MSI All-in-One (AIO) PC – Physical Damage Policy for Warranty Claims

      MSI All-in-One (AIO) PC – Physical Damage Policy for Warranty Claims MSI's standard warranty does not cover physical or accidental damage to an All-in-One (AIO) PC. If the damage is determined to be caused by external factors rather than a ...

    • KB 134833 - Troubleshooting NVSM Alert NV-CPU-XX – Unrecoverable CPU Internal Error

      Purpose This document provides a general troubleshooting procedure for the NVIDIA System Management (NVSM) alert NV-CPU-XX, which indicates that a CPU has reported an internal error. The article outlines how to verify whether the alert represents an ...

    • Popular Articles

    • CP Plus Camera and NVR Configuration

      NVR Configuration The CP Plus Pro Series of NVRs have been meticulously designed for providing you with upgraded performance and higher recording quality in your IP video surveillance solution. The robust processor that has been inculcated in this ...

    • KB 775235 - Kerberos Authentication – Overview

      What is Kerberos? Kerberos is a secure authentication method used in our Active Directory (AD) environment (mbuzztech.com). It allows users to: Access multiple systems without re-entering passwords (Single Sign-On – SSO) Log in once Where We Use It ...

    • How to Remove and Reinstall NVIDIA Drivers on Ubuntu

      This article provides step by step guide to completely remove existing NVIDIA drivers and reinstall specific version of the NVIDIA driver on the Ubuntu system Prerequisites Administrative (sudo) access to the Ubuntu system. Internet access to ...

    • KB 692001 - Personal Computers and Servers - Classification and Point of Contact

      We can classify the computers that MBUZZ handles based on their form-factor as below: Tower Workstations, Desktops, Gaming PCs and SFF (Small form factor) PCs fall under this category. These are computers people would use on a desk and rarely move. ...

    • KB 298031 - M.2 SSD Tier List

      The sequential read and write speeds, which are usually the most advertised number, are not a proper benchmark of real-world performance or the quality of an SSD. This article categorizes and tiers SSDs based on factors like the type of NAND flash, ...