KB 086576 - Credit Memo / Replacement / Repair

KB 086576 - Credit Memo / Replacement / Repair


Difference Between Credit Memo /  Replacement / Repair.


What is CREDIT MEMO:


Credit Memo: A credit memo, or credit memorandum, is sent to a buyer from a seller. This document is issued to a buyer after an invoice is sent out. A credit memo may reduce the price of an item purchased in the next purchase by a buyer . When a seller issues a credit memo, it's put toward the existing balance on a buyer's account to reduce the total.

When Can Be Issued Credit Memo?

  1. Product received DoA ( Dead On Arrival ).
  2. Product found faulty after some usage.
  3. Product not compatible for existing machine (Servers, Workstations, Laptops, PCs, Mini PCs ..... etc). 
  4. Return Sale.
Rejection:
  1. Product can be rejected for Credit Memo if NO FAULTY FOUND.
  2. Product can be rejected for Credit memo if any PHYSICAL DAMAGE FOUND.
  3. Product can be rejected for Credit memo when there is NO COMPATIBLITY ISSUE.
How to get Credit Memo:
  1. Based on the RMA procedure, details to be provided by customer.
  2. RMA Team will be verifying the received faulty units validating received units are matching as per approved RMA form
  3. Recheck the received faulty units physically.
  4. After all above checks are clear RMA team will ask Engineer to diagnose the device.
  5. If the device found faulty will proceed with RMA Claim or will return to the customer and notifying NTF.
  6. RMA Team inform to the finance to issue the CM against the received faulty devices.
  7. Finance will be verifying the request and issue the CM.
  8. CM memo will be forwarded to customer. 
  9. Customer can get claim in the next purchase.  


What is REPLACEMENT:


Replacement: This process can exist when the products returned from buyer and get replaced based on the vendor or manufacturer terms.

When Can Be Issued Replacement?
  1. Product received DoA ( Dead On Arrival ).
  2. Product found faulty after some usage.
  3. Product not compatible for existing machine (Servers, Workstations, Laptops, PCs, Mini PCs ..... etc). 

How to get Replacement:
  1. Based on the RMA procedure, details to be provided by customer.
  2. RMA Team will be verifying the received faulty units validating received units are matching as per approved RMA form
  3. Recheck the received faulty units physically.
  4. After all above checks are clear RMA team will ask Engineer to diagnose the device.
  5. If the device found faulty will proceed with RMA Claim or will return to the customer and notifying NTF.
  6. RMA Team inform logistic to issue the replacement against the received faulty devices.
  7. Logistic team will be revalidating the received units and issue the replacement.
  8. Replacement units will be delivered to customer by using 3PL. 
  9. Notify to the customer after the delivery along with AWB. 

What is REPAIR:


Repair: Product can be repaired when the product is not a condition to capture or record the data. This can be implemented based on the vendor consensus (agreement).
    
How It Can Be Repaired?
  1. IT & Service support 
    1. On field
    2. Remote support
  2.  Vendor support.

Work Flow Process: