KB 086640 - Credit Memo & Refund Memo

KB 086640 - Credit Memo & Refund Memo

Difference Between Credit Memo and Refund memo

What is CREDIT MEMO:

Credit Memo: A credit memo, or credit memorandum, is sent to a buyer from a seller. This document is issued to a buyer after an invoice is sent out. A credit memo may reduce the price of an item purchased in the next purchase by a buyer . When a seller issues a credit memo, it's put toward the existing balance on a buyer's account to reduce the total.

What is REFUND MEMO:

Refund Memo: A refund memo is sent to buyer from a seller. This is issued to the buyer to get refund from the seller and this will not effect to buyer account or buyer existing balance. Have to mention reason behind returning the product. 

When Can Be Issued Credit Memo or Refund Memo?

  1. Product received DoA ( Dead On Arrival ).
  2. Product found faulty after some usage.
  3. Product not compatible for existing machine (Servers, Workstations, Laptops, PCs, Mini PCs ..... etc). 
  4. Return Sale.
Rejection:
  1. Product can be rejected for Credit Memo if NO FAULTY FOUND.
  2. Product can be rejected for Credit memo if any PHYSICAL DAMAGE FOUND.
  3. Product can be rejected for Credit memo when there is NO COMPATIBLITY ISSUE.

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