KB 054011 - List of RMA Claim Applicable Based on Product Category.
Please find the list of Repair, Replacement, CM applicable based on Category.
|
Components
List
|
Replacement
|
Credit
Memo
|
Repair
|
|
Central
Processing Unit (CPU)
|
Yes
|
Yes
|
No
|
|
Motherboard
|
No
|
No
|
Yes
|
|
Random
Access Memory (RAM)
|
Yes
|
Yes
|
No
|
|
Power
Supply Unit (PSU)
|
Yes
|
No
|
No
|
|
Hard
Disk Drive (HDD) / Solid State Drive (SSD)
|
Yes
|
Yes
|
No
|
|
Graphics
Processing Unit (GPU) / Graphics Card
|
No
|
No
|
Yes
|
|
Cooling
Systems
|
Yes
|
No
|
Yes
|
|
Computer
Case (Chassis)
|
Yes
|
No
|
No
|
|
Network(Router,
Switches, AP)
|
No
|
No
|
Yes
|
|
Keyboard
|
Yes
|
No
|
No
|
|
Mouse
|
Yes
|
No
|
No
|
|
Monitor/Display
|
No
|
No
|
Yes
|
|
Network
Interface Card (NIC)
|
Yes
|
No
|
No
|
|
Power
Cables
|
Yes
|
No
|
No
|
|
Data
Cables
|
Yes
|
No
|
No
|
|
BIOS/UEFI
Firmware (Update)
|
No
|
No
|
Yes
|
|
Printer/Scanner
|
No
|
No
|
Yes
|
|
|
|
|
|
you can also access comprehensive RMA information on our website through the following link:
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