MSI All-in-One (AIO) PC – Physical Damage Policy for Warranty Claims

MSI's standard warranty does not cover physical or accidental damage  to an All-in-One (AIO) PC. If the damage is determined to be caused by external factors rather than a manufacturing defect, the warranty claim may be rejected

Physical Damage Examples Typically Not Covered

• Cracked or broken LCD/display panel
• Dented chassis or housing
• Damage caused by drops, impacts, or falls
• Liquid spills or moisture damage
• Broken ports, connectors, or hinges due to misuse

MSI states that warranty service does not apply when a product is damaged due to:

• Accidents or misuse
• Improper handling or maintenance
• External causes such as falls, power issues, or environmental conditions
• Unauthorized repairs or modifications
• Normal wear and tear

If Physical Damage Is Found

• MSI service centers may classify the issue as Customer-Induced Damage (CID).
• The device can still be repaired, but it will generally be treated as a paid repair rather than a warranty repair.
• A repair quotation may be provided before work begins.

Exception

If the issue is proven to be a manufacturing defect and there is no evidence of accidental or physical damage, the repair may be covered under the standard warranty terms.