KB 385001 - M.2 drives not detecting after VROC install on ASUS server

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• KB 453001 - Intel VROC Installation and RAID Creation on ASUS Server

  Intel VROC Installation and RAID Creation on ASUS Server Intel Virtual RAID on CPU, or Intel VROC, is a hybrid RAID storage solution for NVMe solid-state drives (SSDs) that connects directly to Intel Xeon Scalable Processors using the PCIe expansion ...

• KB 532001 - Ubuntu Server 22.04 Installation Hangs on ASUS WRX80e-SAGE Series

  During the installation of Ubuntu Server 22.04 on ASUS WRX80E-SAGE series motherboards, the installation process hangs during the boot phase. The issue is associated with USB disk recognition errors, particularly with devices managed by the XHCI ...

• KB 686001 - ASUS Server Stress Testing Guide for INTEL and AMD Platforms

  Creating a Bootable USB with Asus Test Tool Step 1: Download Required Files Download Asus Linux Image: Save the Linux image file provided by Asus. Download Memtest Tool: Open a browser, search for "Memtest," and download the free version from the ...

• KB 093001 - Asus GPU Server ESC8000A-E12 Failing to Power On

  Asus GPU Servers Failing to Power On During the assembly process, several Asus GPU servers failed to power on. The issue was identified during initial hardware setup and pre-deployment verification. Further investigation is required to determine ...

• KB 817003 - The customer is not able to configure the RAID on supermicro Server.

  Issues: Unable to find the option to configure RAID on the NVMe drives. Model No.: SYS-220BT-HNTR AS-1125HS-TNR Solution: 1) Server Model: 1125HS-TNR It is AMD system, it does not support NVME raid nor VROC key. It only has SAS hard drive raid with ...

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• MSI All-in-One (AIO) PC – Physical Damage Policy for Warranty Claims

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• KB 134833 - Troubleshooting NVSM Alert NV-CPU-XX – Unrecoverable CPU Internal Error

  Purpose This document provides a general troubleshooting procedure for the NVIDIA System Management (NVSM) alert NV-CPU-XX, which indicates that a CPU has reported an internal error. The article outlines how to verify whether the alert represents an ...

• KB 170116 - PCIe Gen5 Switch Board Replacement

  1. Objective The objective of this Method of Procedure (MOP) is to safely replace the defective PCIe Gen5 Switch Board in the Supermicro server while minimizing system downtime and ensuring all PCIe devices, including GPUs, NICs, NVMe drives, and ...

• KB 076608 - Local Boot Support for DGX H200 with BCM 11

  Overview This Knowledge Base (KB) article explains the supported method for deploying and managing a DGX H200 system using Bright Cluster Manager (BCM) 11 while booting the operating system from the node's local NVMe storage. To be managed by BCM, ...

• KB 829939 - Execution of NVIDIA Field Diagnostic (FD) Tool and Collection of Diagnostic Logs, and troubleshooting of GPU(s) not detected

  1. Objective To provide a standardized procedure for executing the NVIDIA Field Diagnostic (FD) tool, verifying GPU status, collecting the required diagnostic logs, and documenting the findings for further analysis. 2. Scope This procedure applies to ...

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• KB 775235 - Kerberos Authentication – Overview

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• KB 692001 - Personal Computers and Servers - Classification and Point of Contact

  We can classify the computers that MBUZZ handles based on their form-factor as below: Tower Workstations, Desktops, Gaming PCs and SFF (Small form factor) PCs fall under this category. These are computers people would use on a desk and rarely move. ...

• KB 298031 - M.2 SSD Tier List

  The sequential read and write speeds, which are usually the most advertised number, are not a proper benchmark of real-world performance or the quality of an SSD. This article categorizes and tiers SSDs based on factors like the type of NAND flash, ...