KB 532001 - Ubuntu Server 22.04 Installation Hangs on ASUS WRX80e-SAGE Series

KB 532001 - Ubuntu Server 22.04 Installation Hangs on ASUS WRX80e-SAGE Series

During the installation of Ubuntu Server 22.04 on ASUS WRX80E-SAGE series motherboards, the installation process hangs during the boot phase. The issue is associated with USB disk recognition errors, particularly with devices managed by the XHCI (eXtensible Host Controller Interface) in the BIOS.

Root Cause

The XHCI-HCD function in the BIOS is responsible for managing USB 3.0/3.1 ports and dynamically switching between USB 2.0 and USB 3.0 modes. During the boot process, this dynamic switching can interfere with USB device detection, causing the installation USB media to disconnect or fail to initialize properly. As a result, the system becomes unresponsive (hangs) while attempting to access the installation media.

Symptoms:

  • The installation process hangs during the USB initialization phase.

      

  • USB devices (e.g., installation media) are intermittently disconnected.

  • Errors related to xHCI-HCD or USB device recognition are observed in the boot logs.

Solution:

To resolve the issue, follow these steps:

Option 1: Use a Low-Speed USB Device

  1. Create the installation media on a USB 2.0 device (low-speed USB).

  2. Plug the USB 2.0 device into a USB 2.0 port on the motherboard.

  3. Proceed with the installation.

Option 2: Disable XHCI in BIOS

  1. Restart the system and enter the BIOS/UEFI settings.

    • Press the appropriate key during boot (usually Del, F2, or F10).

  2. Locate the XHCI Hand-Off or XHCI Support setting in the BIOS.

    • This is typically found under Advanced USB Configuration.

  3. Disable the XHCI function.

  4. Save the changes and reboot the system.

  5. Begin the installation process.

Option 3: Use Legacy USB Ports

  1. If available, connect the installation media to a legacy USB 2.0 port.

  2. Ensure the BIOS settings prioritize legacy USB support for bootable devices.

Workaround:

If neither solution is feasible, consider the following:

  • Use a Ventoy-installed NVME SSD and put it into the 2nd slot of the motherboard, and boot it from there to prepare the Ubuntu installation.

  • Use a different motherboard to install Ubuntu and transfer the installed drive back to the ASUS WRX80e-SAGE system after completing the initial setup.

Additional Recommendations:

  • Ensure the BIOS firmware is updated to the latest version from the ASUS support site.

  • Verify the integrity of the Ubuntu installation media.

    • Use tools like Rufus or Etcher for creating bootable USB drives.

Resolution

This issue stems from USB compatibility challenges during the boot process on ASUS WRX80E-SAGE motherboards.
To ensure a smooth installation of Ubuntu Server 22.04, perform one of the following actions:

  1. Use a low-speed USB device (USB 2.0) for installation.

  2. Disable the XHCI function in the BIOS before beginning the installation.

  3. Use legacy USB ports if available on the system.

After installation, the XHCI function can be safely re-enabled for normal USB 3.0/3.1 functionality.


    • Recent Articles

    • KB-630208 | How to use Find and Locate to search for files in Linux

      Purpose To provide Linux administrators and Field Engineers with guidance on using the find and locate utilities to efficiently search for files and directories within a Linux filesystem based on criteria such as name, type, size, timestamps, ...

    • KB-630164 | How to use rsync to Synchronize Files

      Purpose To provide a clear and practical procedure for using the rsync utility to synchronize files and directories between local systems and remote hosts, including push and pull operations, while preserving file attributes and optimizing data ...

    • KB-630107 | How to create a Linux swap file

      Purpose To provide Field Engineers and Linux administrators with a standardized procedure for creating, configuring, and validating a Linux swap file. This procedure helps ensure sufficient virtual memory is available when physical RAM is exhausted ...

    • MSI All-in-One (AIO) PC – Physical Damage Policy for Warranty Claims

      MSI All-in-One (AIO) PC – Physical Damage Policy for Warranty Claims MSI's standard warranty does not cover physical or accidental damage to an All-in-One (AIO) PC. If the damage is determined to be caused by external factors rather than a ...

    • KB 134833 - Troubleshooting NVSM Alert NV-CPU-XX – Unrecoverable CPU Internal Error

      Purpose This document provides a general troubleshooting procedure for the NVIDIA System Management (NVSM) alert NV-CPU-XX, which indicates that a CPU has reported an internal error. The article outlines how to verify whether the alert represents an ...

    • Popular Articles

    • CP Plus Camera and NVR Configuration

      NVR Configuration The CP Plus Pro Series of NVRs have been meticulously designed for providing you with upgraded performance and higher recording quality in your IP video surveillance solution. The robust processor that has been inculcated in this ...

    • KB 775235 - Kerberos Authentication – Overview

      What is Kerberos? Kerberos is a secure authentication method used in our Active Directory (AD) environment (mbuzztech.com). It allows users to: Access multiple systems without re-entering passwords (Single Sign-On – SSO) Log in once Where We Use It ...

    • How to Remove and Reinstall NVIDIA Drivers on Ubuntu

      This article provides step by step guide to completely remove existing NVIDIA drivers and reinstall specific version of the NVIDIA driver on the Ubuntu system Prerequisites Administrative (sudo) access to the Ubuntu system. Internet access to ...

    • KB 692001 - Personal Computers and Servers - Classification and Point of Contact

      We can classify the computers that MBUZZ handles based on their form-factor as below: Tower Workstations, Desktops, Gaming PCs and SFF (Small form factor) PCs fall under this category. These are computers people would use on a desk and rarely move. ...

    • KB 298031 - M.2 SSD Tier List

      The sequential read and write speeds, which are usually the most advertised number, are not a proper benchmark of real-world performance or the quality of an SSD. This article categorizes and tiers SSDs based on factors like the type of NAND flash, ...