KB 778005 - How to create a Support ticket for Ruijie devices

KB 778005 - How to create a Support ticket for Ruijie devices

  1. Create an account for Ruijie support
Go t following site for Ruijie support https://www.ruijienetworks.com/support
Create an account or log in to the existing account for vendor support

  1. Support center
Go to Support page

  
Click on Case Portal
d
        
Select Create a case


Provide the required details including model No, Serial NO, Issue descriptions, attachments contact details etc.. 


We can send our concerns thorough their case portal , also we can find our created cases in "my cases" field .

  1. Technical Support- Live chat, Community
This Rujie vendor site provides technical support thorough Live chat , Community
Expand the "contact us" tab from right bottom> select Technical support. 


Select Live chat


Select the required filed 
( Click on troubleshooting for technical support)



Select the product



Click on live chat for connecting to a technical support agent, ask your questions technical support team will provide fast response and troubleshooting methods.



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