SIP Phone call center - User Guide

Extension adding, Installation & Configuration based on the Ticket

We are initiating all the calls from UAE.

Int'l Calls (To call other countries):-  Dial Phone number with Country Code  (Ex: 91-9889888988)

Local Calls (To call UAE itself):- Dial Phone number without Country Code  (EX: 0501234567) 

If working remotely, Users should be connected over VPN

Refer: https://my.mbuzztech.com/portal/en/kb/articles/sophos-vpn-config

Log into Call Center

1. Double Click on SIP Phone icon to open
   
2. SIP Phone application will open with Ready status
   
   

  Initiate a Call 

1. Dial the number in the Keypad
   
2. Click on Call Button
   
    

 

Receive Incoming Call 

1. Click on Answer button while ringing
   
    

 Hangup a Call 

1. Click on Hang up to disconnect the Call 
   
   

 Mute a Call 

1. Click on Mute to Mute the Call
   
   
   
   
   

     

Conference Call 

1. Click on to Answer/Dial to attend the call
   
2. During Call, Click on AC (Auto Conference)
   
3. Click on Flash and Type the other contact number
   
4. Click on Call Button
   
5. After attending, the Conference will be active  
   
    
   
   

 

Transfer a Call 

1. Click on to Answer to attend/Dial the call
   
2. Click on XFER
   
3. Type the number to transfer
   
4. Click on XFER
   
5. Call will be transferred 
   
   
   
   
   
   
   
   
   
   
   
   

 

 Log Out Call Center 

1. In SIP Phone, Click on Show Menu
   
2. Click on Exit 
   
    

View Call Details 

1. Click on Open Contacts Drawer
   
2. Click on Missed Calls to view missed call details
   
3. Click on Received Calls to view received call details
   
4. Click on Dialed Calls to view the details of dialed calls
   
5. Click on Blocked Incoming Calls to view the details
   
   

 Call Recording & Details

1. Click on record  for recording the calls
   
   
   
   
2. For accessing the call records --> Click on Options
   
3. Navigate to the path mentioned in the field
   
   
   
   
   
   
   
   

View Contacts

1. Click on Open Contacts Drawer
   
2. Open the Contacts to see the details
   
   

 

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