SIP Phone call center - User Guide

SIP Phone call center - User Guide

Extension adding, Installation & Configuration based on the Ticket

We are initiating all the calls from UAE.
Int'l Calls (To call other countries):-  Dial Phone number with Country Code  (Ex: 91-9889888988)
Local Calls (To call UAE itself):- Dial Phone number without Country Code  (EX: 0501234567) 

If working remotely, Users should be connected over VPN

Log into Call Center


  1. Double Click on SIP Phone icon to open
  2. SIP Phone application will open with Ready status

  Initiate a Call 

  1. Dial the number in the Keypad
  2. Click on Call Button

     

 

Receive Incoming Call 

  1. Click on Answer button while ringing

     

 Hangup a Call 

  1. Click on Hang up to disconnect the Call 


 Mute a Call 

  1. Click on Mute to Mute the Call


      

Conference Call 

  1. Click on to Answer/Dial to attend the call
  2. During Call, Click on AC (Auto Conference)
  3. Click on Flash and Type the other contact number
  4. Click on Call Button
  5. After attending, the Conference will be active  

     

 

Transfer a Call 

  1. Click on to Answer to attend/Dial the call
  2. Click on XFER
  3. Type the number to transfer
  4. Click on XFER
  5. Call will be transferred 





 

 Log Out Call Center 

  1. In SIP Phone, Click on Show Menu
  2. Click on Exit 

     

View Call Details 

  1. Click on Open Contacts Drawer
  2. Click on Missed Calls to view missed call details
  3. Click on Received Calls to view received call details
  4. Click on Dialed Calls to view the details of dialed calls
  5. Click on Blocked Incoming Calls to view the details

 Call Recording & Details

  1. Click on record  for recording the calls



  2. For accessing the call records --> Click on Options
  3. Navigate to the path mentioned in the field







View Contacts

  1. Click on Open Contacts Drawer
  2. Open the Contacts to see the details


 


    • Related Articles

    • Call Center User Guide

      Follow the steps Log into Call Center Double Click on SIP Phone icon to open. SIP Phone application will open with Ready status. Open a browser and go to http://192.168.2.10/crm/caller/. Select Agent. Type the credentials provided. Click on Login ...

    • How to enable email forwarding in Microsoft 365 Exchange admin center

      Email forwarding in MS 365 admin center Follow the below steps to enable email forwarding. Navigate to the below URL --> https://admin.exchange.microsoft.com Select the Recipients from left sidebar menu --> and navigate to Mailboxes --> Search the ...

    • HOW TO RESET THE USER PROFILE - Outlook error code 1200

      These steps are followed when the user profile is corrupted or unable to do the same activity done in another profile. Error screen Follow the below steps to reset the profile Click Start, and then click Run --> Type regedit, and then click OK. In ...

    • Grandstream IPPBX configuration with Zain DID

      Grandstream Configuration with ZAIN DID Grandstream IPPBX Device View High Level Diagram Configure Grand stream UCM6302A (IPPBX) Network Configuration Navigate to Network Settings Select the Method as Dual Select Default Interface as LAN Type the ...

    • How to view user entries created in Zoho Forms

      Zoho Forms is an online form builder tool. It allows users to create customizable forms for various purposes such as surveys, registrations, feedback collection, event sign-ups, and more. Each form response is added as a record under the All Entries ...