SIP Phone call center - User Guide
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Extension adding, Installation & Configuration based on the Ticket
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We are initiating all the calls from UAE.
Int'l Calls (To call other countries):- Dial Phone number with Country Code (Ex: 91-9889888988)
Local Calls (To call UAE itself):- Dial Phone number without Country Code (EX: 0501234567)
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If working remotely, Users should be connected over VPN
- Double Click on SIP Phone icon to open
- SIP Phone application will open with Ready status
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Initiate a Call
- Dial the number in the Keypad
- Click on Call Button
- Click on Answer button while ringing
- Click on Hang up to disconnect the Call
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Click on Mute to Mute the Call
- Click on to Answer/Dial to attend the call
- During Call, Click on AC (Auto Conference)
- Click on Flash and Type the other contact number
- Click on Call Button
- After attending, the Conference will be active
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- Click on to Answer to attend/Dial the call
- Click on XFER
- Type the number to transfer
- Click on XFER
Call will be transferred
Log Out Call Center
- In SIP Phone, Click on Show Menu
- Click on Exit
- Click on Open Contacts Drawer
- Click on Missed Calls to view missed call details
- Click on Received Calls to view received call details
- Click on Dialed Calls to view the details of dialed calls
- Click on Blocked Incoming Calls to view the details
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Call Recording & Details
- Click on record for recording the calls
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- For accessing the call records --> Click on Options
- Navigate to the path mentioned in the field
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- Click on Open Contacts Drawer
- Open the Contacts to see the details
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