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Technical Support
A centralized knowledge repository providing technical guidance, troubleshooting resources, product-specific documentation, FAQs, checklists, and technical alerts to help customers and support teams efficiently diagnose and resolve technical issues.
Recent Articles
Download Log from ASUSTOR NAS
How to download Log from NAS Purpose: This article will helps support team to guide customer to download Log to share the evidence for component failure. Problem: Customer reports for Storage device not detected. Storage failure. / Storage not ...TeamGroup Memory Warranty & RMA Process
Purpose To provide a clear and simple process for handling Team Group Memory warranty and RMA claims. Warranty Verification Product model and serial number. Purchase invoice or proof of purchase. Warranty eligibility. Product condition and any signs ...Common Reasons for RMA Rejection
Purpose This article outlines the most common reasons why RMA requests are rejected. Understanding these reasons helps Technical Support teams reduce claim delays and improve first-time approval rates. Physical Damage RMA requests are rejected when ...KB-630208 | How to use Find and Locate to search for files in Linux
Purpose To provide Linux administrators and Field Engineers with guidance on using the find and locate utilities to efficiently search for files and directories within a Linux filesystem based on criteria such as name, type, size, timestamps, ...KB-630164 | How to use rsync to Synchronize Files
Purpose To provide a clear and practical procedure for using the rsync utility to synchronize files and directories between local systems and remote hosts, including push and pull operations, while preserving file attributes and optimizing data ...
Popular Articles
CP Plus Camera and NVR Configuration
NVR Configuration The CP Plus Pro Series of NVRs have been meticulously designed for providing you with upgraded performance and higher recording quality in your IP video surveillance solution. The robust processor that has been inculcated in this ...KB 775235 - Kerberos Authentication – Overview
What is Kerberos? Kerberos is a secure authentication method used in our Active Directory (AD) environment (mbuzztech.com). It allows users to: Access multiple systems without re-entering passwords (Single Sign-On – SSO) Log in once Where We Use It ...KB 935001 - AMD Ryzen AM4 Motherboard CPU Compatibility
For the AM4 Platform, AMD has been very generous when it comes to motherboard compatibility. A CPU launched in 2022, like the Ryzen 7 5800X3D, will work with an almost 6-year-old motherboard, like the ASRock X370 Pro, which was launched in early ...KB 532001 - Ubuntu Server 22.04 Installation Hangs on ASUS WRX80e-SAGE Series
During the installation of Ubuntu Server 22.04 on ASUS WRX80E-SAGE series motherboards, the installation process hangs during the boot phase. The issue is associated with USB disk recognition errors, particularly with devices managed by the XHCI ...KB 686001 - ASUS Server Stress Testing Guide for INTEL and AMD Platforms
Creating a Bootable USB with Asus Test Tool Step 1: Download Required Files Download Asus Linux Image: Save the Linux image file provided by Asus. Download Memtest Tool: Open a browser, search for "Memtest," and download the free version from the ...