Checklist of information to send to ASUS as part of escalation.

Checklist of information to send to ASUS as part of escalation.

Detailed description of the issue with images

Contact the Asus support team and clearly describe the issue, along with any illustrative materials.
There was a problem with the ASUS ESC4000A-E12 High-Density 2U GPU Server. Two servers that were stuck in the Asus logo and displaying POST Error "15" on the LED display were inspected. We informed Asus support that we needed to deliver on seven servers. 


Information about troubleshooting steps done by engineer

  1. Hardware installation. 
  2. Driver installation. 
  3. Checking the GPU. 
  4. PC doctor test.

System information with configuration

  1. Chassis info: (ESC4000A-E12)
  2. Serial number (SN): Serial number of the device.
  3. BIOS Version: Details about Bios version.
  4. ASMB (IPMI)FW Version:
  5. CPU: Model of the CPU
  6. RAM: Model and memory storage details.
  7. PSU: Model and voltage details of power supply unit.
  8. HDD: Model and memory storage details.
  9. SSD: Model and memory storage details.
  10. AddOn: Details about addon cards like network cards.Raid cards, GPU's.
  11. OS: Operating system details.

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