KB 477023 - RMA Refund for eCommerce Customers

KB 477023 - RMA Refund for eCommerce Customers

eCommerce customer can request RMA claim after 30days of purchase date.

Define the Refund Policy

  1. Eligibility criteria should cross 30days from the date of online invoice.
  2. Should have a valid reasons for the refund.
  3. Proof of Purchase & RMA form to be provided along with Required information. 
    1. Product Code.
    2. Serial/Batch Number.
    3. Invoice Number.
    4. Qty.
    5. Purchase Amount.
  4. Faulty unit must receive at MBUZZ Service Center.
  5. Unit to be recognize faulty after the diagnose by MBUZZ Service Center.

RMA process to be followed

  1. Customer to be requested for the RMA Claim.
  2. RMA department arrange faulty unit collection from customer by using 3PL service,  
  3. RMA department diagnose the received faulty unit and provides there findings to the customer.
    Note: Refer article for rejection reasons & damage units:https://my.mbuzztech.com/agent/mobilebusinesscompanyltd/mbuzz-support/knowledge-base/page#Solutions/dv/704105000002894214
  4. If the device is deemed faulty RMA department will provide the resolution with replacement. 
  5. if customer is intended to not take replacement, take an approval from Head Sales Manager for the refund.
  6. Will request to finance department to provide refund. 
    1. Customer details.
      1. Contact Name
      2. Contact Number
    2. Customer Bank account details.
      1.  Account Number
      2. IBAN Number or IFSC Code
      3. Bank Branch Name
      4. Bank Address Details.

RMA Diagnose Process

As per the company norms all the RMA units will be receiving at MBUZZ Service center for the stages of checkup. 

First Stage Checkup

  1. Physical check.

  2. Received faulty unit matching as per RMA form & Invoice.

  3. ​Serial number matching. 

  4. No. of Qty. 

  5. Out of Warranty by the time Faulty unit received at service center. 


  Note: If any of the above cause triggered, RMA Rejects. 

Second Stage Checkup

  1. Observation: Simply observing the device's behavior. Look for any error messages, unusual sounds, or visual indicators that may indicate a problem.

  2. Check connections: Ensure that all cables, wires, and connections are properly plugged in and secure. Loose or disconnected cables can cause various issues.

  3. Restart the device: Sometimes, a simple restart can fix minor glitches or temporary issues. Power off the device, wait for a few seconds, and then turn it back on. 

  4. Run built-in diagnostics: These tools can perform various tests and provide information about hardware or software issues. Check the device's user manual or manufacturer's website for instructions on accessing and running diagnostics. 

  5. Check for updates: Outdated can lead to compatibility issues or vulnerabilities. Make sure your device's operating system, drivers, and firmware are up to date by checking for and installing any available updates. 

  6. Use diagnostic tools: There are various diagnostic tools available for specific devices or types of issues. These tools can analyze system logs, test hardware components, and identify conflicts.  

Note: Update in the ticket if the issue has addressed. 


Third Stage Checkup

  1. Seek professional help: If we are unable to diagnose or fix the issue on our own, consider contacting the device manufacturer's support team or seeking assistance from a professional technician. They may have advanced diagnostic tools and expertise to help identify and resolve complex issues.