KB 432004 - Non-Conformance Reporting and Closure – MLAB Issues
What is Non-Conformance (NC)?
A Non-Conformance (NC) is
any deviation from approved specifications, procedures, configuration, or
quality requirements during operations such as system integration, testing,
assembly, or documentation.
In simple terms, if
something does not match the approved standard, it is considered a
Non-Conformance.
Example
- Wrong component installed
during system assembly
- Incorrect configuration
during integration
- Missing or incorrect labelling
- Deviation from approved BOM
(Bill of Materials)
- Test results not meeting
required specifications
- Documentation errors or
incomplete records
Non-Conformance Reporting (NCR) Procedure
When a non-conformance is
identified, it must be logged in to the issue register
Process
Evidence Documentation
Evidence
should be attached in the NCR for traceability.
- Before
correction photos
- After
correction photos
- Test
result screenshots
- Component
verification records
Benefits of NCR
- Improve
quality control
- Ensure
process compliance
- Maintain
traceability of issues
- Prevent
repeat failures
- Strengthen
audit readiness
- Improve
operational reliability