KB 812394 - Workstation Crashing with Blue Screen

🧾 KB Article: Workstation Crashing with Blue Screen – Resolved

Issue Description

A recently delivered workstation was reported to be experiencing frequent Blue Screen (BSOD) errors, particularly when the user worked on heavy design files. These errors caused repeated system crashes and workflow disruptions.

Troubleshooting /Actions Taken

1. Reinstalled and updated GPU drivers

2. Reinstalled and updated motherboard drivers

3. Performed full hardware diagnostics and stress testing using Pass Mark Performance Test

Findings

🔍 No hardware faults were detected during diagnostic tests.
🧪 System remained stable under load during all stress test cycles.

Resolution

The issue was determined to be related to outdated or unstable drivers. After updating all critical drivers and verifying hardware health, the workstation was tested extensively.

➡️ Result: No further BSODs observed. The system is functioning normally.

Recommendations

⚙️ Continue to monitor performance during high-load operations.
🔄 Keep all system drivers and Windows updates current.
🛡️ Create a system restore point now that the system is stable.

Reference # Ticket 12308