Fatal HW Error on Asus D500SC
Summary
ASUS D500SC desktop reported some system-wide issues on these systems.
Reported Issues
- fatal HW error on the PC(Source: WHEA-Logger/Event ID: 1)This seems to have caused from one of the HW drivers misbehaving.
- Smallest actions like opening an excel csn cause the system freeze for over 36 hours
- System crashes and freezes while accessing Drive folders via a 3rd party software
- Audio problems after driver updates
Steps for troubleshooting are taken by the customer.
- Updated Drivers and Bios
- Installed the most recent versions of the drivers.
Troubleshooting Summary
- As a first step, completed the Windows update; this will assist in updating OS components and hardware drives to available supported versions.
- After completing the Windows update, open disc management and add the second disc as a GPT disc to the machine..
- SSD is added to the system
- The audio has been tested and found to be functional after the windows update.
- Run stress-testing software to evaluate the performance and components of the PC.
- PCDOCTOR (Burnin test and Full system test)
- PASSMARK (Burnin Test)
- 3D MARK (Stress test, CPU Mark
3D MARK
PASSMARK
PC DOCTOR
- Both systems are tested identically, and the results are documented.
- No
drivers were downloaded from the ASUS website, and no drivers were manually
updated
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Checklist of information to send to ASUS as part of escalation.
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