Download Log from ASUSTOR NAS

Download Log from ASUSTOR NAS

NotesHow to download Log from NAS 

Purpose:

           This article will helps support team to guide customer to download Log to share the evidence for component failure.

Problem:

  1. Customer reports for Storage device not detected.
  2. Storage failure. / Storage not detecting

Solution:

  1. Log in to the ASUSTOR NAS management interface.
  2. Note: Advise customer to follow below steps to download the Log( As it is require to for further component issue)

Follow the below steps to download the LOG:

  1. Step 1  :  Go to Messages.
  2. Step 2 :  Open Log / Log Center.
  3. Step 3 :  Select All or filter for Error and Warning.
  4. Step 4 :  Look for events related to
  5. Step 5 :  Disk failure / failed disk
  6. Step 6 :  HDD/SSD SMART errors:( HDD/SSD SMART errors / Disk I/O errors /  Disk missing/offline / Storage controller errors)
  7. Step 7 :  Select the relevant events and use Download Event Logs to export the logs.
  8. Step 8 :  Save  the exported log file before replacing or removing the faulty drive.

  9. Note:   Verify that the file is saved.

  

Screenshot of Error:


Important:

  1. Please note it might be different in each NAS.
  2. Advise customer to share the downloaded LOG to support@Mbuzztech.com for further investigation and resolution.