KB 110103 - Digital Media Retention Service (HDD/SSD)

KB 110103 - Digital Media Retention Service (HDD/SSD)

MBUZZ offers a Digital Media Retention Service (DMR) to ensure customers can retain their original HDD/SSD during a hardware replacement process. This service provides enhanced data security and compliance, especially for government entities, data centers, and educational institutions.

Upon diagnosis by our TACH Team, if a hardware issue is confirmed and qualifies for replacement, MBUZZ Customer Service will issue a replacement unit. Customers who subscribe to this service may retain their defective drives, eliminating the need to return them.

Retention process will apply in 2ways:

  1. DMRCSIR: Customer service issue replacement, Customer has to take care of replacement.
  2. DMROSCSIR: Customer service issue replacement and arrange ONSITE Engineer to replace the part.

For above both Premium service charge will apply at the time of invoicing.

Check Point SKU

Description

Service Coverage

Pricing Model

DMRCSIR

Digital Media Retention, Issuing Replacement.

Up to 3 replacements per year.

Device Cost × 3 replacements × Number of Years

DMROSCSIR

Digital Media Retention, Issuing Replacement with OSS Service.

Up to 3 replacements + 3 onsite engineer visits per year.

Device Cost × 3 replacements × Number of Years + Visit Charge ($100 per visit)

Key Service Terms & Conditions:

  1. Eligibility: This service is applicable to Government, Data Centers, Schools, and Universities. Sales teams must obtain prior customer confirmation before quoting the service.
  2. Mandatory Requirement: Effective immediately, MBUZZ will not provide free HDD/SSD retention services unless the customer has subscribed to a DMR service plan.
  3. Automatic Invoicing for Non-Return: If the customer fails to return the drives at the time of replacement and does not have an active DMR Service, an automatic invoice will be generated without prior notice.
  4. Post-Invoice Subscription: Customers may opt for the DMR Service after invoicing, but service charges will apply as per the pricing structure mentioned above.
  5. Data Security Compliance: Customers are responsible for securely handling data. MBUZZ holds no liability for any data-recovery issues.
  6. Non-Transferable & Non-Refundable: The DMR service is exclusive to the registered customer Invoice Number and is non-transferable. No refunds will be issued once the service is activated.
  7. Annual Renewal: Service subscriptions are valid for one – three year only.

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