Digital Media Retention Service (HDD/SSD)
MBUZZ offers a Digital Media Retention Service (DMR) to
ensure customers can retain their original HDD/SSD during a hardware
replacement process. This service provides enhanced data security and
compliance, especially for government entities, data centers, and educational
institutions.
Upon diagnosis by our TACH Team, if a hardware issue is
confirmed and qualifies for replacement, MBUZZ Customer Service will issue a
replacement unit. Customers who subscribe to this service may retain their
defective drives, eliminating the need to return them.
Retention process will apply in 2ways:
- DMRCSIR: Customer service issue replacement, Customer
has to take care of replacement.
- DMROSCSIR: Customer service issue replacement
and arrange ONSITE Engineer to replace the part.
For above both Premium service charge will apply at
the time of invoicing.
|
Check
Point SKU
|
Description
|
Service
Coverage
|
Pricing
Model
|
|
DMRCSIR
|
Digital
Media Retention, Issuing Replacement.
|
Up to 3
replacements per year.
|
Device
Cost × 3 replacements × Number of Years
|
|
DMROSCSIR
|
Digital
Media Retention, Issuing Replacement with OSS Service.
|
Up to 3
replacements + 3 onsite engineer visits per year.
|
Device
Cost × 3 replacements × Number of Years + Visit Charge ($100 per visit)
|
Key Service Terms & Conditions:
- Eligibility: This service is applicable to
Government, Data Centers, Schools, and Universities. Sales teams must obtain
prior customer confirmation before quoting the service.
- Mandatory Requirement: Effective immediately,
MBUZZ will not provide free HDD/SSD retention services unless the customer has
subscribed to a DMR service plan.
- Automatic Invoicing for Non-Return: If the
customer fails to return the drives at the time of replacement and does not
have an active DMR Service, an automatic invoice will be generated without
prior notice.
- Post-Invoice Subscription: Customers may opt for
the DMR Service after invoicing, but service charges will apply as per the
pricing structure mentioned above.
- Data Security Compliance: Customers are
responsible for securely handling data. MBUZZ holds no liability for any data-recovery
issues.
- Non-Transferable & Non-Refundable: The DMR
service is exclusive to the registered customer Invoice Number and is
non-transferable. No refunds will be issued once the service is activated.
- Annual Renewal: Service subscriptions are valid
for one – three year only.
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