Common Reasons for RMA Rejection
Purpose
This article outlines the most common reasons why RMA requests are rejected. Understanding these reasons helps Technical Support teams reduce claim delays and improve first-time approval rates.
Physical Damage
RMA requests are rejected when the product shows signs of:
- Broken or cracked PCB
- Bent or broken pins
- Burn marks
- Liquid damage
- Deep scratches or impact damage
No Problem Found (NPF)
The product functions normally during vendor testing, and no fault is detected.
- Verify the issue before raising an RMA.
- Perform basic troubleshooting and testing.
Customer-Induced Damage
Damage caused by:
- Improper installation
- Mishandling
- Unauthorized repair attempts
- Electrical surge or incorrect power supply
Missing or Incomplete Information
An RMA may be rejected if required documents are missing, such as:
- Purchase invoice
- Serial number
- Product images
- Fault description
- Required troubleshooting details
Warranty Expired
Products that are outside the manufacturer's warranty period are not eligible for RMA.
Tampered Product
Claims may be rejected if:
- Warranty seal is broken
- Serial number label is missing or altered
- Product has been modified
Accessories Missing (When Required)
Certain manufacturers require the product to be returned with:
- Original accessories
- Power adapter
- Cables
- Other specified components
Unsupported Warranty Region
Products purchased from another country or region may not qualify for local warranty service, depending on the manufacturer's warranty policy.
Improper Packaging During Transit
Products received with transit damage due to insufficient packaging may have their RMA rejected.
- Use bubble wrap and sturdy packaging.
- Pack the product securely to prevent movement during shipping.
Incorrect Product Category or Claim Type
Submitting an incorrect warranty category (DOA, RMA, Physical Damage, etc.) or providing inaccurate product information may lead to claim rejection.
Related Articles
KB 894214 - Checking for Physical Damages during RMA
Finding Physical Damage It is critical to ensure products being returned under warranty are free from Physical damages. For most products the damages are pretty obvious but it helps to know what to look for. General guidelines Deformities, bends and ...KB 477023 - RMA Refund for eCommerce Customers
eCommerce customer can request RMA claim after 30days of purchase date. Define the Refund Policy Eligibility criteria should cross 30days from the date of online invoice. Should have a valid reasons for the refund. Proof of Purchase & RMA form to be ...KB 906057 - ASRock - RMA Claim Process
How to get RMA Claim from ASRock ASRock is a brand to manufacture Motherboards and its a worlds third largest motherboard manufacturing company. ASRock follow standard process to get RMA Claim and can be processed with repair or replacement. MBUZZ is ...TeamGroup Memory Warranty & RMA Process
Purpose To provide a clear and simple process for handling Team Group Memory warranty and RMA claims. Warranty Verification Product model and serial number. Purchase invoice or proof of purchase. Warranty eligibility. Product condition and any signs ...e-Commerce Customer RMA Claim Process
RMA Claims from e-commerce customers Customers who are purchasing from e-commerce site like Amazon, with MBUZZ are end users. They don't have any direct account or contact with MBUZZ so we can't do our general RMA process with them. Customers from ...
Recent Articles
KB 148090 - Install an OS remotely via ASUS IPMI's KVM
Here's how to install an OS remotely via ASUS IPMI's KVM (Java or HTML5-based remote console): 1. Access the BMC web interface. Connect to the ASUS IPMI/ASMB management LAN port (separate from the server's normal NICs). Browse to ...KB 114035 - Zotac RMA Process
ZOTAC RMA PROCESS Overview This plan outlines the overall operational support process for ZOTAC hardware supported by Mbuzz, covering warranty validation, technical diagnosis, RMA coordination, replacement and return handling, SLA management, ...Download Log from ASUSTOR NAS
How to download Log from NAS Purpose: This article will helps support team to guide customer to download Log to share the evidence for component failure. Problem: Customer reports for Storage device not detected. Storage failure. / Storage not ...TeamGroup Memory Warranty & RMA Process
Purpose To provide a clear and simple process for handling Team Group Memory warranty and RMA claims. Warranty Verification Product model and serial number. Purchase invoice or proof of purchase. Warranty eligibility. Product condition and any signs ...Common Reasons for RMA Rejection
Purpose This article outlines the most common reasons why RMA requests are rejected. Understanding these reasons helps Technical Support teams reduce claim delays and improve first-time approval rates. Physical Damage RMA requests are rejected when ...
Popular Articles
CP Plus Camera and NVR Configuration
NVR Configuration The CP Plus Pro Series of NVRs have been meticulously designed for providing you with upgraded performance and higher recording quality in your IP video surveillance solution. The robust processor that has been inculcated in this ...KB 775235 - Kerberos Authentication – Overview
What is Kerberos? Kerberos is a secure authentication method used in our Active Directory (AD) environment (mbuzztech.com). It allows users to: Access multiple systems without re-entering passwords (Single Sign-On – SSO) Log in once Where We Use It ...KB 935001 - AMD Ryzen AM4 Motherboard CPU Compatibility
For the AM4 Platform, AMD has been very generous when it comes to motherboard compatibility. A CPU launched in 2022, like the Ryzen 7 5800X3D, will work with an almost 6-year-old motherboard, like the ASRock X370 Pro, which was launched in early ...KB 532001 - Ubuntu Server 22.04 Installation Hangs on ASUS WRX80e-SAGE Series
During the installation of Ubuntu Server 22.04 on ASUS WRX80E-SAGE series motherboards, the installation process hangs during the boot phase. The issue is associated with USB disk recognition errors, particularly with devices managed by the XHCI ...KB 686001 - ASUS Server Stress Testing Guide for INTEL and AMD Platforms
Creating a Bootable USB with Asus Test Tool Step 1: Download Required Files Download Asus Linux Image: Save the Linux image file provided by Asus. Download Memtest Tool: Open a browser, search for "Memtest," and download the free version from the ...